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Computer Technician IX - Information Technology Services - Fort Wayne

Requisition ID:  9687
Job Summary

 

Information Technology Services is seeking a Computer Technician IX (Classroom Support Lead) with the following responsibilities:

 

  • Perform on-site analysis, diagnosis and resolution of complex technology problems for end users
  • Serve as classroom technology subject matter expert (SME) and provide information in order to resolve complex issues
  • Assess problems and identify and implement corrective solutions
  • Direct team members, as needed
  • Receive and respond to incoming trouble tickets, pages and/or emails that relate to reported problems
  • Perform follow-up analysis of problem reports and communicate lessons learned to team members
  • Provide assistance, when needed, to other members of the End User support team in solving complex technology problems
Required:

 

  • High school diploma or GED equivalent
  • Minimum four years experience working with personal computers including configuration and software installation and analyzing, evaluating and resolving computer system problems
  • Must have effective written and verbal communication and problem solving skills
  • Ability to work on multiple tasks while maintaining excellent customer service skills, interpersonal, organizational and decision-making skills
  • Must have a strong working knowledge of PC, network applications and software packages
  • Ability to research problems and solutions with vendor support sites and department documentation
  • Must be able to work independently, while being a member of a very active team
  • Must like working with multiple tasks in a high-pressure environment
  • Ability to effectively direct the work of others

 

Preferred: 

 

  • Two-year computer or technical degree in computer related field

 

Additional Information:

 

  • For highest consideration, please submit a resume, cover letter, and contact information of three professional references
  • Purdue will not sponsor employment authorization for this position
  • A background check will be required for employment in this position
  • FLSA:  Non-Exempt (Eligible for Overtime)
  • Retirement Eligibility:  Non-Exempt Defined Contribution Plan
  • Purdue University Fort Wayne seeks to develop and nurture its diversity.  Purdue Fort Wayne is committed to maintaining an inclusive community that recognizes and values the inherent worth and dignity of every person; fosters tolerance, sensitivity, understanding, and mutual respect.  Purdue Fort Wayne is an EEO/AA employer fully committed to achieving a diverse workforce.  All individuals, including minorities, women, individuals with disabilities, and protected veterans are encouraged to apply.


Nearest Major Market: Fort Wayne