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Financial Aid Counselor

Requisition ID:  17076

Join Purdue University Fort Wayne:


Purdue University Fort Wayne is seeking a Financial Aid Counselor! This position will assist students and parents with the FAFSA application process, resolving of requirements and finding and implementing funding sources to finance the student’s education; communicate options and advise as to which options are most beneficial for the student’s specific circumstances and needs.


The Work: What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?


  • Advise students regarding the withdrawal process, policies and procedures and analyze the impact on each individual student’s financial aid.
  • Ensure regulatory compliance and strict FERPA policies; correctly interpret FAFSA requirements and Federal tax information required for the FAFSA.
  • Exercise professional judgment with respect to student’s individual special circumstances and needs.
  • Maintain current semester student records.
  • Provide customer service in person, over the phone or via email and video conferencing.
  • Provide student-focused advising regarding the entire FAFSA application, verification requirements, CFlag documentation, and eligibility requirements to receive Federal and State aid.
  • Advise student and families on PFW financial aid process including aid disbursement, refunding, bookstore credit as well as the university billing and payment processes, policies and procedures.
  • Advise students and parents on available resources outside of Federal and State aid including private loans, outside scholarships and Questa loans.
  • Assist students with paperwork to secure additional funding resources from outside agencies including completing scholarship application forms, FSSA forms for SNAP and Medicaid, Vocational Rehabilitation forms, Indiana ETV forms, housing verifications forms and completing SAP appeals.
  • Advise students on PFW withdrawal processes and policies, analyzing each individual student’s financial aid to determine the potential impact on their aid.
  • Advise students on maintaining Satisfactory Academic Progress (SAP) and PFW policies and procedures regarding SAP appeals.
  • Processing SAP appeals.
  • Ability to triage student’s complaints and independently determine when to escalate and to whom.


What are the position essentials required as a Financial Aid Counselor?


  • Bachelor’s degree in information systems, business or accounting.
  • Minimum 2 years direct experience in Financial Aid providing customer service.
  • Ability to effectively ask sensitive probing questions to ascertain student’s needs is essential.
  • Ability to work independently to resolve issues.
  • Must be analytical and detail-oriented with effective organizational and verbal/written communication skills.
  • Familiarity with Microsoft Office, office equipment, multiple phone lines and audio/video for conferencing.
  • Advanced skills in Excel.
  • Familiarity with Banner SIS and PFW.
  • Typing 50+ wpm.


What are the position essentials preferred as a Financial Aid Counselor?

  • Ability to speak Spanish.

Find out why so many are taking advantage of a career at Purdue University Fort Wayne!


Employees enjoy:


  • Free tuition through Purdue University Global
  • Fee remission for a traditional Purdue degree for yourself, spouse, and children
  • Health, Vision, and Dental Insurance available on first day of employment
  • Additional voluntary benefits
  • Retirement benefits
  • Paid Time Off
  • Support for professional development opportunities
  • Live and work in an affordable, family friendly community



Additional Information:


  • For highest consideration, please submit a resume cover letter, and contact information for three professional references
  • Purdue will not sponsor employment authorization for this position
  • A background check will be required for employment in this position
  • FLSA:  Exempt (Not Eligible for Overtime)
  • Retirement Eligibility:  Defined Contribution Waiting Period


Purdue University Fort Wayne seeks to develop and nurture its diversity.  Purdue Fort Wayne is committed to maintaining an inclusive community that recognizes and values the inherent worth and dignity of every person; fosters tolerance, sensitivity, understanding, and mutual respect.  Purdue Fort Wayne is an EEO/AA employer fully committed to achieving a diverse workforce.  All individuals, including minorities, women, individuals with disabilities, and protected veterans are encouraged to apply.

Jan 16, 2022

Nearest Major Market: Fort Wayne

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