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Title:  Student - Instructional Technology Assistant, Office of Instructional Technology

Requisition ID:  19111
Location: 

Hammond, IN, US

Date:  Aug 30, 2022

Job Summary

 

  • Provide first level support for faculty, staff, and students through Virtual Help Desk (Zoom), phone, email, or face-to-face, to solve technical concerns related, but not limited to:
    • Brightspace, Lecture Capture, Collaboration software, Web Conferencing, Active Learning Tools, Accessibility Remediation
  • Ensure projects assigned by supervisor are completed in a timely manner
  • Update social media with important information
  • Work individually and/or in a group setting
  • Utilize Microsoft tools, Google, and Adobe products
  • Construct flyers/handouts
  • Maintain a positive presence on campus and in the OIT during regular working hours, as well as off duty hours

 

This position has the flexibility to work remotely as well as on the Hammond campus.

Education

 

  • Must be a current undergraduate student at Purdue University Northwest
  • Minimum student enrollment status of 6 credits hours
  • Maintain a GPA of 2.5 or above

Experience

 

  • Experience in customer service
  • Experience using help desk software and remote support tools
  • Experience with learning management systems (Brightspace preferred)
  • Excellent communication and problem-solving skills

FLSA Status

Non-Exempt


Nearest Major Market: Gary
Nearest Secondary Market: Chicago

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