Job Summary

MUST be an Undergraduate student at PNW enrolled in at least 6 credit hours

Please send Fall 2024 Class schedule for consideration

Library Student Assistants will provide excellent customer service to our patrons at the Library’s Public Services Desk. They will assist students, faculty, staff and community borrowers in the operation of equipment, directional information and location of programs in the library.

Desired Skills

• Excellent verbal communication skills
• Attention to detail
• Must be able to demonstrate good judgement skills such as patiently seeking to understand customer’s issue and/or situation with proper follow-up and communication of status update to supervisors in their absence
• Positive presence
• Courtesy and tact with public
• Basic knowledge of Windows operating system
• Must be flexible and adaptable (shift may vary, weekend and evening hours required)

Responsibilities

• Serve as first point of contact at the front desk
• Explain and apply library regulations and policies
• Open and close library as scheduled and at times without supervision
• Must be flexible and adaptable (shifts vary, weekend and evening hours required)
• Shelve, and shift library materials
• Shelf read, dust, and straighten the shelves
• Keep desks, tables, and shelves clear of debris

Responsibilities cont'd

• Troubleshoot and service
  • Computers
  • Printers
  • Simple scan Machines
  • Photocopiers
  • Microform machines
• Assist users with
  • Simple research questions
  • Check library materials in/out
  • Place hold for library materials
  • Using PurdueBorrow
• Perform a daily check on computers in the library to ensure all are functioning properly
• • Clean Monitors and keyboards
• Maintain a secure and safe library facility
• Check database and online journal links on library pages for errors
• Receive donations
  • Check the catalog for already owned and potentials for replacements due to wear and tear

Core Competencies

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• Must be able to demonstrate good judgment skills such as patiently seeking to understand customer's issues and/or situations with proper follow-up, and communication of status updates to supervisors in their absence
• Identify and escalate issues requiring urgent or immediate attention
• Design and put up new bulletins boards (WV)
• Help with CSC questions; password resets and simple fixes (WV)

Education

PNW Undergraduate Student

FLSA Status