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Title:  Student Service - Desktop Operations, Information Services

Requisition ID:  15494
Location: 

Hammond and Westville, IN, US

Date:  Oct 8, 2021

Job Summary

 

Student workers will be resolving issues on fields within the campus. Student workers will be assigned tickets to be resolved taking ownership of the issue.

Desktop Support: The role of the Desktop Support Technician is to provide Tier 2 support for all faculty, staff and students.  The Technician resolves escalated support requests while meeting customer satisfaction at Purdue University.  The representative must be able to work at a fast pace while providing high-quality troubleshooting and technical assistance in order to bring about resolution to our customers.

  • To diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications.
  • To assist all our users with any logged IT related incident when called upon.
  • To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible.
  • To accurately record, update and document requests using the IT service desk ticketing system.
  • To install and configure new computers, printers and other computer equipment.
  • Excellent communication skills.
  • To resolve incidents and upgrade different types of software and hardware as required.
  • To maintain customer service ensuring that all customers are treated efficiently and in an appropriate manner.
  • Highly motivated team player with skills and ability to manage changing priorities.
  • Should be willing to attend internal training as necessary to keep up to date with the latest technology.
  • To create maintain and publish relevant support documentation in order to assist all staff/students in the quick resolution of their incidents and service requests and enable users to become more self-efficient.

Education

 

PNW Student

Experience

 

Will Train

FLSA Status

Non-Exempt


Nearest Major Market: Gary
Nearest Secondary Market: Chicago

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