Job Summary

• Process client registration and cancellations
• Attend to client needs and changes.
• Be back up for Congregate Meal orders and reports when Client Services Specialist is on vacation or not in office.
• Document and maintain Data/Statistics for Grants and state contracts
• Support the Client Service Manager’s duties, being proficient in the following functions in their absence.
• Complete any other activity required to expedite the meal delivery.

Education

• Associate degree; or equivalent from a college or technical school; and one year or more related experience; or equivalent combination of education and experience.

Knowledge, Skills, and Abilities

• Able to read and comprehend written and oral instruction.
• Able to communicate clearly, compassionately, and professionally in person and on the telephone.
• Able to effectively interact with people, communicate abstract ideas, and solve problems creatively.
• Possess good reasoning skills, ability to think clearly under pressure.
• Math and data entry skills.
• Able to work independently, collaboratively and with a team.
• Able to complete and organize required paperwork.
• Must have close visual acuity to prepare and analyze data and figures, transcribe, and view a computer terminal.
• Works well under the constraints of time and deadlines.
• Ability to navigate the Internet and database management tools, proficient in Microsoft Word, Access, and Excel, and correspond professionally via email.
• Hold a valid Driver’s License free from moving violations.

Physical Demands and Working Condition

• Light Work: exerting up to 20 pounds of force occasionally and up to 10 pounds of force frequently.

• Physical activity includes stooping, reaching, grasping, fingering, standing, and walking. May be requested to lift, push, and pull if packing or delivering.

• Must have visual acuity to prepare and analyze data and view computer monitor.

• Able to perceive sounds at normal speaking level.

• Not substantially exposed to adverse environmental conditions.

• Reliable, consistent punctuality and physical attendance are required.

Experience

FLSA Status