Share this Job
Apply now

Apply for Job

Title:  IT Technician, Information Services

Requisition ID:  15890

Hammond and Westville, IN, US

Date:  Nov 27, 2021

Overview of IT Technician

Our Client Services department is seeking an IT Technician to join their Desktop Team.  Our Desktop team is comprised of several, highly-skilled field technicians who manage the installations and on-site configuration of technology at Purdue University Northwest.  This team is responsible for the maintenance of the computer labs, the installation of faculty and staff computers, and installation of other technologies throughout campus.  This position will work mainly at our Westville, IN campus; however will occasionally travel to our Hammond, IN campus as needed.

Our Hammond and Westville campuses are just a short drive to the beautiful sunsets and sandy beaches of the Indiana Dunes National Park as well as a short train ride into Chicago.  You can have all the perks of a world-class city or enjoy the natural beauty of Lake Michigan.


PNW Job Title:  Computer Technician

Duties and Responsibilities of IT Technician

  • Installs and maintains various software on PC and Apple computers
  • Performs desktop, laptop, and lab system deployments
  • Analyzes and troubleshoots hardware and software issues
  • Assists Central Desktop Administration Team, Computer Lab Technicians and Coordinators with student computer lab issues and provides expert working knowledge of PC and Apple computers
  • Efficiently handles the installation and configuration of new equipment
  • Provides technical support to University faculty & staff by repairing product failures and replacing parts as needed
  • Provides product recommendations and purchases
  • Maintains of count of computer devices and inventory
  • Coordinates with Information Services Staff to determine optimum configuration of desktop software
  • Interfaces with the Custom Service Center, Central Desktop Administration, Networking and
  • Server Administration teams to identify and solve problems
  • Identifies and learns appropriate software and hardware used and supported by the University

Experience of IT Technician

  • Three years of supporting desktop computers in a networked environment
  • Experience with following products desirable: PCs, iMac desktops, Macbook and MacBook Pros, mobile devices, Mac servers, MS Office, O- 365, SCCM, Mac and PC software imaging tools.

Benefits of IT Technician

  • Tuition remission at any Purdue campus 
  • University contribution to retirement of 4% plus up to 4% matching
  • University contributions to Health Savings Account –  
    • Plus a chance to earn more through participating in University Wellness Initiatives
  • Employee Wellness Programs
  • 10 paid holidays
  • Paid Parental Leave after one year of service
  • Free Vision Insurance

For more information on our excellent benefit package, please visit: https://www.pnw.edu/human-resources/benefits/

Education of IT Technician

  • High school diploma/GED

Core Competencies of IT Technician

  • Knowledge of computer hardware and desktop operating systems
  • Excellent verbal and written communication and interpersonal skills
  • Excellent technical knowledge of Mac and PC internal components, current protocols, and operating systems
  • Ability to read and understand technical manuals, procedural documentation, and OEM guides
  • Must be able to lift and carry 25 to 50 lbs frequently and up to 60 lbs occasionally
  • May be required to travel between the various Purdue Northwest locations

Additional Information

Professional references will be verified prior to any offer of employment. Employment is contingent upon completion of successful background check along with a motor vehicle records check if applicable.

Purdue University Northwest is an EEO/AA employer fully committed to achieving a diverse workforce.  All individuals, including minorities, women, individuals with disabilities, and protected veterans are encouraged to apply

FLSA Status


Nearest Major Market: Gary
Nearest Secondary Market: Chicago

Apply now

Apply for Job