Job Description
Req Id:  38846
Job Title:  Student - Caring Place Client Services
City:  Hammond
Job Description: 

Job Summary

  • Answer and respond appropriately to our 24-hour crisis hotline

  • Ability to conduct services over the phone, computer, and in-person

  • Meet with Clients to formulate safety plans, determine needs, create a case plan, and provide requested referrals and resources

  • Complete thorough intakes, assessments, case management sessions, and exits

  • Ensure daily communication and collaboration with Staff to meet the needs of Clients

  • Document thorough daily case notes into our appropriate databases

  • Complete statistical or narrative reports to develop program outcomes and/or meet grant requirements 

Program Initiatives:

  • Provide ongoing training and support to staff who are newer to the agency

  • Participate in peer-to-peer shadowing with co-workers, as recommended

  • Engage in direct communication and receive coaching from Director of Shelter and Client Services

  • Attend and participate in monthly team and agency meetings

  • Complete required trainings and participate in in-services and continuing education opportunities

  • Participate in conflict resolution with peers and Clients, as recommended

  • Maintain confidentiality of Clients, Staff, and The Caring Place at all times 

Core Competencies

  • Ability to conduct crisis intervention

  • De-escalation Skills

  • Self-Motivated

  • Developed Sense of Empathy

  • Conflict Resolution Skills

  • Critical Thinking Skills

  • Organizational Skills

  • Coordinate interactions that contribute to our safe, stable, nurturing environment

  • Ability to remain calm during threats of danger

  • Ability to function calmly in a high stress/fast-paced environment

  • Ability to identify potential problems/conflicts before they develop into concerning issues

  • Ability to communicate effectively, both verbally and in writing 

Education

  • Must be a PNW Student

Requirement

  • Must have a valid driver’s license and vehicle insurance.

  • Ability to implement all Pandemic policies, as developed. 

FLSA Status

Non-Exempt
Posting Start Date:  9/9/25