Job Summary
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Answer and respond appropriately to our 24-hour crisis hotline
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Ability to conduct services over the phone, computer, and in-person
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Meet with Clients to formulate safety plans, determine needs, create a case plan, and provide requested referrals and resources
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Complete thorough intakes, assessments, case management sessions, and exits
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Ensure daily communication and collaboration with Staff to meet the needs of Clients
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Document thorough daily case notes into our appropriate databases
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Complete statistical or narrative reports to develop program outcomes and/or meet grant requirements
Program Initiatives:
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Provide ongoing training and support to staff who are newer to the agency
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Participate in peer-to-peer shadowing with co-workers, as recommended
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Engage in direct communication and receive coaching from Director of Shelter and Client Services
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Attend and participate in monthly team and agency meetings
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Complete required trainings and participate in in-services and continuing education opportunities
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Participate in conflict resolution with peers and Clients, as recommended
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Maintain confidentiality of Clients, Staff, and The Caring Place at all times
Core Competencies
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Ability to conduct crisis intervention
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De-escalation Skills
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Self-Motivated
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Developed Sense of Empathy
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Conflict Resolution Skills
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Critical Thinking Skills
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Organizational Skills
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Coordinate interactions that contribute to our safe, stable, nurturing environment
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Ability to remain calm during threats of danger
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Ability to function calmly in a high stress/fast-paced environment
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Ability to identify potential problems/conflicts before they develop into concerning issues
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Ability to communicate effectively, both verbally and in writing
Education
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Must be a PNW Student
Requirement
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Must have a valid driver’s license and vehicle insurance.
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Ability to implement all Pandemic policies, as developed.