Job Summary
Student Technical Representative – Student Clerical (13369)
Provide customer support for technical questions while working at Purdue IT Learning Spaces help desks located in the HIKS, HSSE, and WALC library spaces.
Work with a diverse customer base from the Purdue community including students, staff, and faculty members.
Ensure equipment is operating normally and environments are clean and safe for patrons. Coordinate the opening, daily operations, and closing of computer labs within Purdue IT Learning Spaces.
Maintain computers and printers along with lab peripherals such as staplers and lab signage. Report any equipment or facilities issues.
Training will be provided.
Responsibilities include:
Assist customers with technical questions including:
- Purdue password resets
- BoilerKey access credentials
- PAL 3.0
- Software issues
- Printer issues including wide format printing
- Create Team Dynamix (TDX) support tickets for customer issues or requests
- Keep stations clean, printers stocked with paper, and staplers filled and unjammed
- Monitor computer and printer statuses with regular physical checks and by using monitoring tools, investigate issues as needed
- Monitor Teams, replying promptly and sharing information as needed
- Inventory support for printer paper, peripherals, and cleaning supplies
- • Work independently out of assigned office
- Regularly visit the labs to check that equipment and facilities are operating normally
- Monitor computer and printer statuses using monitoring tools, investigate issues as needed
- Monitor Teams, replying promptly and sharing information as needed
- Handle assigned TIC (Technology in Classroom) instructor station checks
- Other duties as assigned
Position Requirements:
• Must be available to work for at least 2 full semesters
• Customer service experience (not necessarily in an IT environment)
• Analytical, decision making, and problem-solving skills
• Experience using Macintosh operating systems helpful but not required
• Knowledge of computer and printer hardware and operating systems helpful but not required
• Willing to do perform required cleaning to keep work areas clean and presentable
• Able to work with the public and provide polite customer service
• Willing to learn new technical processes and procedures
• Time management
Perks:
• Increase technical skills and knowledge along with expanded customer service abilities
• Further promotion opportunities available
Hours:
Must provide schedule availability to work the shifts listed below. We do not schedule staff to work an opening shift following a closing one.
We use WhenToWork scheduling software and do our best to schedule staff in preferred work times based on preferences supplied prior to each semester.
- One opening shift (8:00-10:00am)
- One closing shift (8:00pm-11:00pm)
- One weekend shift
- Weekend shifts include:
- Friday 8:00pm-11:00pm
- Saturday between 9:00am-5:00pm
- Sunday between 11:00am-11:00pm
- Weekend shifts include:
The only exception to providing closing availability is to work at least three opening shifts.