Information
Description:
Primary function for this position is to support Desktop Support staff in service delivery. While working in this position the successful candidate will engage with a wide range of departments and technologies, especially many non-academic areas. Core duties for this role include PC status monitoring, script development, hardware salvage and deployment, hardware troubleshooting, and software troubleshooting. As time allows there are ample opportunities to train on Digital Signs, SharePoint Online administration, PowerShell, Microsoft Azure, Microsoft Office products, and more.
Additional Information:
Hours are flexible around student schedules, and work study may be available. During the Fall/Spring semesters, employed student must work between 12 and 20 hours per week. Available shifts are generally in 4-hour increments, starting every half-hour. Shifts longer than 4-hours are optional during the semester. During the summer break, students have the option to work between 20 and 40 hours per week and have more opportunities for project-related work.
Job Responsibilities:
Assist Desktop Service Specialists with troubleshooting hardware and software issues.
Engage with management team as needed to ensure positive customer experience.
Validate requests and incidents as reported in ticketing system.
Breakdown and process salvaged hardware.
Deliver and deploy hardware to customers.
Develop scripts to automate tasks.
Engage professionally with customers to achieve desired outcomes.
Document changes.
Other responsibilities as required.
Requirements:
Must be an enrolled Purdue University student.
Must be willing to learn and able to work as a part of a multi-tier team.
Strong troubleshooting skills.
Self-motivated individual that is willing to take initiative.
Able to effectively communicate complex technical problems to clients with varied technical backgrounds.
Preferences:
Pursuing a degree in a technical field.
Prior troubleshooting experience.
Customer Service experience.