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Represent the Bursar Office in a professional, welcoming manner by being knowledgeable, helpful, and courteous to everyone. Create Purdue ID cards and set up Mobile Credentials for members of the Purdue community based on roles and privileges assigned to them by various systems. Provide clerical support for the Bursar Office. Answer customer questions and requests whether in person, by telephone or email, including all aspects of tuition/fees, financial aid disbursement, tax statements and other issues impacting billing and aid disbursement processes.  Serve as primary back up for other areas in the office as determined by “other duties as assigned.” Utilize the Transact System to run audit reports, imports, assist with door access and Boiler Express.

Hybrid work will be considered for this position based on the candidate’s location and interest.

What We're Looking For:

Education and Experience
Qualified candidates will need:

• High school diploma/GED
• A minimum of 3 years of experience in customer service, office administration, account clerk or related experience

Skills needed:

• Ability to provide great customer service and share front desk duties to greet customers and provide service in a timely and consistent manner
• Ability to take initiative to identify and resolve problems, work independently and in a team environment
• Well-developed organizational and mathematical skills
• Ability to handle multiple tasks and proficiently perform computerized data entry and report generation
• Ability to understand federal laws/regulations and University policies and explain to students/parents
• Good oral/written communication skills
• Good personal computer skills and knowledge of Outlook/software, office equipment
• Ability to analyze problems and do the research necessary to resolve
• Good accounting and account reconciliation skills
• Ability to calculate and give accurate financial information on student records
• Ability to work under pressure, pay close attention to detail, and multi-task
• Knowledge of administrative and clerical procedures and systems, file management and records, forms and other office procedures and terminology
• Demonstrated customer service focus

What is helpful:

• Experience in a high volume/fast paced workplace
• Purdue University experience
• Knowledge of SAP, Transact, and Banner

Additional Information:

• Purdue University will not sponsor employment authorization for this position  
• A background check will be required for employment in this position
• FLSA: Non-exempt (Eligible For Overtime)
• Retirement Eligibility: Non-exempt Defined Contribution Plan
• Benefit Statement: Purdue University offers a substantial Benefit Package including medical, dental, and vision insurance as well as a generous paid time off package for sick and vacation days
• Purdue University is an EO/EA employer

Career Stream

• Administrative and Operational Support 2
• Pay Band: S035
• Job Code: 20002463