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The Network Voice Engineer will support voice related systems, both VoIP and Analog, for the Purdue system.
This position is responsible for items such as designing, installing, operating, maintaining, and troubleshooting voice communication systems. Standard operations include performing necessary maintenance and moves, adds, changes, and minor repairs of telephony devices. Design and implement systems to scale and provide fault tolerance. Make recommendations for new products, methods, and procedures is also a vital role. The Network Voice Engineer will support other telecommunications infrastructure such as call management systems, video conferencing, voice mail, 911, and call centers. This position will also develop reports to allow management to accurately review and forecast call volumes, ticket counts, and the overall health of the voice telephony network. The Network Voice Engineer will work with vendors, telecom providers, and other entities to ensure that Purdue faculty, staff, and students have first class telephony services.
We are currently getting ready to design and implement the next generation of calling at Purdue Ft Wayne, and follow that at each of the Purdue campuses statewide. This position would be on the forefront of making this happen.
Purdue Information Technology supports networking and telecommunications system-wide. This includes Purdue West Lafayette and Indianapolis, Purdue Northwest (Hammond/Westville), and Purdue Ft. Wayne. This position is located in Ft. Wayne but may support systems at any of the campus locations. Travel between campuses, while not often, may be required.
This position works a standard 40-hour week with hours between 8am and 5pm. Network outages, regular upgrades, and special projects will require work outside these hours (at night, weekends, and holidays). Network voice operations and engineering operates a rotating on-call schedule for unplanned events.
About Us:
When you join Purdue University, you join a community that keeps moving forward. For more than 150 years, we’ve been known for not only our groundbreaking work in STEM research, but also for our collective imagination, ingenuity and innovation.
What We're Looking For:
Education and Experience Needed:
- Bachelor’s degree in telecommunication, networking, engineering, IT or related field
- Two (2) – three (3) years of experience in network engineering, architecture design, supporting and deploying solutions for infrastructures including LAN, WAN, Voice and Wireless networks
- Equivalent combination of education and experience may be accepted
- Must be a US Citizen with a valid driver’s license
Preferred:
- Demonstratable expertise/certification in Microsoft Teams calling/Collaboration
- Cisco Contact Center experience
- Experience with switching, routing, DHCP, DNS, virtualization, and firewalls
- Experience in troubleshooting and repair of analog phone systems
Desired:
- Demonstratable expertise/certification in:
- Cisco Networking/Voice systems in on-prem and cloud-based VoIP environments
- Avaya Office IP telephony
- Experience in Genesys contact center solutions
- Practical experience of project management including planning, collaboration, and documentation
Skills Needed:
- Excellent Verbal and written communication skills
- Ability to:
- collaborate with many levels of faculty, staff, and students across multiple locations
- coordinate with multiple vendors
- work outside regular office hours (night, weekends, and holidays)
- participate in an on-call schedule for unplanned events
Additional Information:
- Purdue University will not sponsor employment authorization for this position
- A background check will be required for employment in this position
- FLSA: Exempt (Not Eligible for Overtime)
- Retirement Eligibility: Defined Contribution Waiting Period
- Benefit Statement: Purdue University offers a substantial Benefit Package including medical, dental, and vision insurance as well as a generous paid time off package for sick and vacation days
Who We Are:
Purdue is a community built on collaboration, with global perspectives, Boilermaker pride and endless opportunity to live, learn and grow. Join us and contribute to our culture.
EOE / AA
Purdue University is an EOE/AA employer. All individuals, including minorities, women, individuals with disabilities, and veterans are encouraged to apply.