Job Summary

The Case Coordinator serves an integral role in reviewing, assessing, and responding to safety concerns involving students at the West Lafayette campus in addition to serving as a consultant to Purdue staff at additional campuses including Purdue Polytechnic Institute Statewide and Purdue in Indianapolis.

This role is highly collaborative and requires nuanced conversations with campus offices, community agencies, and families regarding safety and wellbeing concerns. In addition to receiving communication from law enforcement agencies and treatment facilities, this professional receives, reviews, and assigns “Student of Concern Reports” to appropriate offices for outreach and support. 

Reports that are deemed at moderate to elevated levels of risk are assigned to this role for outreach and non-clinical case management. This includes students experiencing significant mental health events, those who may pose a threat to the safety of others, and other personal crises. As a member of the crisis management team, this professional serves as part of an on-call rotation in which they may need to respond in person after-hours or on weekends to provide support to impacted students. This professional develops intervention plans with students providing referrals to appropriate campus and community resources. This position serves as a member of the University’s Behavior Intervention Team, providing the team with information on identified students of concern. In addition to providing direct service, this professional engages in intentional and continuous efforts to improve services to students, which includes improving internal processes and procedures.

This position provides education and outreach to the campus community through educational presentations and trainings. Often, this team is requested to join in meetings with other offices to provide both counsel on the particular situation and advocacy to the students involved.

*This is a hybrid position (50% on-site and 50% remote). 

Who We Are

The Crisis Management Team at Purdue University is comprised of empathetic professionals with educational backgrounds in education and social work. Because of the demands of the scope of work, we operate on a hybrid model allowing work from home. While remote work fluctuates, our team has been able to maintain some level of remote work even during the busiest times of the year. Our success as a team can be found in the growth we’ve experienced, the retention of staff, and new opportunities members have received when they’ve left the team for their next role. Established as an independent unit in 2017, the crisis management team falls within The Office of the Dean of Students (ODOS). These are units that empower, support and advocate for students in the classroom and beyond. Specialized areas within ODOS include: Counseling and Psychological Services; Center for Advocacy, Response and Education; Fraternity, Sorority and Cooperative Life; Off-Campus Housing; Recreation & Wellness; Student Health Services; Student Legal Services; and Student Rights and Responsibilities. Click HERE to learn more.

Click HERE to learn more.

What We Are Looking For

Education and Experience:
Required:    

• Bachelor’s degree from an accredited college or university
• Four or more years of professional experience providing individual assistance to students/clients in an advocacy, case management, coordinating services or related role 
  • Experience may include internship experience, college coursework or relevant assistantships which must be listed on your resume to count towards the minimum experience requirement

Preferred: 

• Master’s degree in higher education, college student development, student affairs, counseling, student personnel services, social work, or a related field 
• Experience serving on a student support team in an educational setting     

Skills:    
Required:

• Demonstrated knowledge of consultation, outreach and crisis intervention and case management
• Knowledge of community-based resources
• Effective rapport building and strong interpersonal skills including excellent written, oral and presentation skills
• Ability to exercise good judgment and discretion in analyzing and resolving confidential and sensitive situations with minimal supervision
• Evidence of strong organizational and time management skills and ability to complete multiple tasks in a busy environment
• Ability to grasp knowledge of policies and procedures related to different aspects of student services. Sensitivity to cultural, political, and geographical differences, with the ability to work well with a diverse student body
• Ability to discern appropriate level of communication with multiple audiences and maintain confidentiality around complex and sensitive issues to be in compliance with applicable ADA, FERPA, and other applicable state, federal, University guidelines
• Knowledge of college-student development issues and commitment to student service with a vested interest in staying abreast of research in the field of academic and student affairs
• Experience with Microsoft Office applications including PowerPoint, Excel, Outlook, and Teams
• Flexibility in work assignments and work hours in to include some evenings/weekends. Ability to serve on-call after hours and have access to transportation in order to respond to campus crises in a timely manner    

Additional Information

• Purdue University will not sponsor employment authorization for this position  
• A background check will be required for employment in this position
• FLSA: Exempt (Not Eligible for Overtime)
• Retirement Eligibility:  Defined Contribution Waiting Period
• Purdue University is an EOE/AA employer. All individuals, including minorities, women, individuals with disabilities, and veterans are encouraged to apply
• Benefit Statement: Purdue University offers a substantial Benefit Package including medical, dental, and vision insurance as well as a generous paid time off package for sick and vacation days
   

Career Stream

Compensation Information: 

Career Stream: Professional 3

Pay Band: S060

Job Code: 20002135

Career Path Maker: https://www.purdue.edu/hr/careerpathmaker/