Job Summary

This position is the "first face" of the clinic to patients and community stakeholders.  Responsible for strategically schedule patients, maximizing staff efficiency, and maintaining high client satisfaction. Answers phone, directing calls appropriately to nursing triage, direct schedule, or other staff delegation. Completes patient check-out with billing reconciliation and cash collection, as required by insurance status.  Act as translator as needed by nursing staff.

This position is for the NCNC Contact Center, located in Delphi.  While this position is primarily located in Delphi, it may require occasional travel to the Burlington, Monon, and/or Wolcott clinics as needed for coverage.

What We’re Looking For:

Required:

Education and Experience:

• High School Diploma/GED.
• Three years of customer service or clerical experience.

Skills Needed:

• Basic computer skills and be proficient in Word and Excel.
• Excellent communication skills with customer service focus.
• Understanding of basic math and cash handling processes.

What Would be Helpful:

• Bilingual (English/Spanish).
• Experience with Electronic Health Record system.

Additional Information:

• Purdue University will not sponsor employment authorization for this position  
• A background check will be required for employment in this position
• FLSA: Exempt (Not Eligible for Overtime)
• Retirement Eligibility:  Defined Contribution Waiting Period Or Non-exempt Defined Contribution Plan

 
Purdue University is an EO/EA University.

Career Stream

Administrative and Operational Support 2

Pay Band: S035
Job Code: 20002463
Career Path Maker: https://www.purdue.edu/hr/careerpathmaker/