Overview of Dining Services Manager
Purdue University Northwest's Dining Services area is seeking a Dining Services Manager to join their team. The Manager is responsible for overseeing the daily front-of-house operations within campus dining facilities. This position ensures excellent customer service, efficient operations, food safety compliance, and a welcoming dining experience for students, faculty, staff, and guests. The Dining Services Manager supervises team members, supports dining initiatives, and helps maintain a clean, organized, and engaging environment.
Duties and Responsibilities of Dining Services Manager
- Manage daily front-of-house operations for campus dining locations.
- Supervise, train, coach, and schedule front-of-house staff and student employees.
- Ensure high standards of customer service and guest satisfaction
- Monitor dining room appearance, cleanliness, and organization
- Assist with opening and closing procedures, cash handling, and register accountability
- Support meal periods to ensure efficient service and positive guest experiences
- Collaborate with culinary and back-of-house teams to ensure smooth operations
- Assist with marketing promotions, special events, and campus dining programs
- Ensure team members follow proper uniform, safety, and service standards
- Support employee engagement and team development initiatives
- Prepare operational reports and assist with administrative duties as needed
- Perform other duties as assigned
Benefits of Dining Services Manager
- Full benefits – Medical, Dental, Vision, Short Term Disability, Retirement, Life Insurance and more
- Accrue 15 days’ vacation your first year, then 22 days’ vacation your 2nd year plus rollover
- University contribution of 10% to retirement (3 year waiting period)
- University contributions to Health Savings Account –
- Plus a chance to earn more through participating in University Wellness Initiatives
- 10 paid holidays
- Employee Wellness Programs
- Paid Parental Leave after one year of service
- Tuition remission for you, your spouse and dependent children at any Purdue campus
For more information on our excellent benefit package, please visit: https://www.pnw.edu/human-resources/benefits/
Education of Dining Services Manager
- High school diploma/GED
- Associate or Bachelor’s degree preferred
Experience of Dining Services Manager
- One year of experience in food service, dining, or hospitality operations.
- Previous supervisory experience in food service, hospitality, or campus dining, preferred
- Experience with POS systems, cash handling, and scheduling preferred
- PNW Dining Services experience preferred
Core Competencies of Dining Services Manager
- Strong leadership, communication, and customer service skills
- Ability to work in a fast-paced environment and manage multiple priorities
- Strong problem-solving and organizational abilities
- Ability to lead and motivate diverse teams
- Passion for creating a positive campus dining experience
- Knowledge of food safety and sanitation standards
- Ability to work flexible hours, including evenings and weekends as needed
- Extended evening and weekend hours occur during the spring and fall semesters (16 weeks each)
- Must be able to lift, carry, push, pull and move 10 to 25 pounds frequently, and up to 40 pounds occasionally.
- Must have a valid driver's license
- Must be able to use personal vehicle to drive on behalf of the University
- Must meet the Minimum Driver Qualifications as defined by the Use of Vehicles for University Business Policy
Additional Information
Purdue will not sponsor employment authorization for this position
Professional references will be verified prior to any offer of employment. Employment is contingent upon completion of successful background check along with a motor vehicle records check if applicable.
Purdue University Northwest is an equal opportunity/equal access university.
Purdue University Northwest (PNW) is a student-centered university that transforms lives through innovative education, impactful research and community engagement. Located in Northwest Indiana in the greater Chicago area and near the Indiana Dunes National Park, PNW serves approximately 9,000 students, including 6,000 core students, in a wide range of academic programs at the baccalaureate, master’s and applied doctoral levels.
Purdue Northwest employs more than 1,000 faculty and staff members for operations at its main campus in Hammond, Ind., and its branch campus in Westville, Ind., plus additional sites in Northwest Indiana including the Gabis Arboretum near Valparaiso, Ind. PNW’s values reflect the university’s commitment to respect, innovation, a student-centric university, and excellence.
PNW is consistently ranked among the best public regional universities in U.S. News & World Report’s annual Best Colleges report and is recognized as a First Scholars institution as well an Innovation and Economic Prosperity University. With its vision to cultivate leaders, inspire excellence, and impact our world, PNW advances the socioeconomic mobility of its students and positively impacts regional development.