Job Summary
The Student Support Specialist will play a critical role in ensuring the smooth operation of University Residences across both Purdue’s West Lafayette and Indianapolis campuses. The specialist will support students by managing housing-related financial issues, such as past-due accounts and students with zero credit hours, and by assisting with the student contract appeals process. Additionally, the role involves auditing physical room modifications against housing records to ensure data accuracy, serving as a facilities liaison, and managing housing contracts across both campuses. This position requires a strong focus on detail, student advocacy, and cross-departmental collaboration to create a positive living and learning environment for all students. This role will also explain practices, policies and procedures to reach agreement. In addition, this position will provide a high level of administrative support and business processes for the Central Assignments Office (University Residences-Administration). Duties include data entry of student records and auditing reports to ensure the accuracy of data within the housing management system.
What We’re Looking For:
- Will consider an equivalent combination of education and work-related experience.
- High school degree / GED
- Strong organizational, time management and decision-making skills.
- Excellent written and verbal communication skills.
- Understanding of interpersonal and intercultural relations.
- Ability to work independently and as part of a team.
- Strong attention to detail and accuracy.
- Works to achieve day-to-day objectives with significant impact on area.
- Proficiency in using a housing management system and other relevant software.
- Ability to work effectively with individuals from different viewpoints and backgrounds.
- Ability to multi-task and work within deadlines with strong attention to detail.
- Works independently under limited supervision.
What is helpful:
- Certifications Experience in customer service, or training experience
Additional Information:
- To learn more about Purdue’s benefits summary
- https://www.purdue.edu/hr/Benefits/employeebenefits/benefits_enrollment/pdf/summaries/2023/Benefits-summary-Admin-Op-2023.pdf
- Purdue will not sponsor employment authorization for this position
- A background check will be required for employment in this position
- FLSA: Non-Exempt (Eligible For Overtime)
- Retirement Eligibility: Non-exempt Defined Contribution Plan
Who We Are at Purdue University:
When you join Purdue University, you join a community that keeps moving forward. For more than 150 years, we’ve been known for not only our groundbreaking work in STEM research, but also for our collective imagination, ingenuity and innovation.