Job Summary-ODOS Student Office Support

Job Title:                  ODOS – Student Clerical

Division:                   Student Life

Department:           Office of the Dean of Students

Compensation                                                                                   Hours/Week

$10.00/hour                                                                                            Weekly average, approximately 10-15 hours per week

Required hours will be weekdays between 8am-5pm

Employment Summary

The Division of Student Life is committed to making every experience at Purdue University a learning opportunity for students. Employment within our division provides you the opportunity to work with other great students and leaders. As part of your employment, we incorporate the Leadership and Professional Development Competencies and the Steps to Leaps Learning Pillars into your learning and performance management experience to ensure you are building the skills employers want.

The Dean of Students office is looking for a detail oriented Undergraduate to work at our front desk starting as soon as possible. Summer availability preferred as well.  

The Student Office Assistant is a clerical position that assists in the daily operations of the Office of Dean of Students including but not limited to tasks related to customer service and general desk/office work. Must be able to work a minimum of 15 hours per week. 

Some tasks include: Greet visitors. Provide information about our department over the phone and in person. Pay attention to detail. Check in students using their PUID card. Answer phones, transfer calls and take detailed messages. Schedule and cancel appointments. Light database work. Assist office staff with various projects as needed.

Qualifications

• High school diploma or equivalent
• Must be actively enrolled at Purdue University West Lafayette
• Strong interpersonal and communication skills, both verbal and written
• Flexible and dependable with a strong attention to detail
• Problem solving, logic and reasoning skills
• Customer service oriented
• Ability to multi-task and work within deadlines
• Ability to work independently and with a team
• Be timely and organized
• Be able to maintain confidentiality

Position Responsibilities

• Maintain high standard of cleanliness at front desk
• Maintain safety and risk management standards of the department
• Exhibit friendliness, diplomacy, and tact in responding to students and stakeholders
• Handle emergency situations and prioritize responsibilities while continuing to provide the highest level of customer service
• Maintain confidentiality and exhibit professional conduct when handling sensitive information
• Present ideas to division senior leadership as identified
• Responsible for all scheduled shifts (based on class/exam schedules for the semester)
• Must attend all scheduled staff meetings to gain and/or share pertinent information
• Other duties as assigned

Core Competencies

Transferable Skill Development:

Students employed in this role will develop and demonstrate a number of transferable skills essential for future employment success and be reviewed on these skills in their performance evaluation. 

Communication (Verbal, Written, Non-Verbal, Listen & Observe, Summarize & Distill Information)

• Demonstrate professional verbal communication in all interactions
• Demonstrate enthusiasm; engage and connect with customers to promote excellent customer experience
• Verbally communicates to staff on situations that may arise due to problems
• Written communication to complete accurate food usage records and food temperatures according to established procedures

Ways of Thinking (Systems Thinking & Planning, Reflective & Analytical Reasoning, Idea Generation, Decision Making, Problem Solving, Ethics)

• Utilize policies and knowledge to proactively make decisions and solve problems for area assigned

• Develop new or novel ideas through critical thinking and creative processes that address issues and/or lead to change
• Understand standards and expectations for personal and professional ethical behavior
• Demonstrate knowledge of the position and operation

Collaboration (Organization Behavior & Teamwork, Appropriate & Productive Relationships, Helping Others & Working Together, Cultural Intelligence & Inclusion, Service & Social Responsibility)

• Working together with co-workers and demonstrate flexibility in a fast-paced, team atmosphere

• Establish productive relationships with customers and staff
• Acknowledge and support customers and staff with unique needs and differing backgrounds
• Work independently to complete responsibilities
• Proactively and willingly acquires new skills, tasks, procedures and projects
• Provide support to fellow team members

Self-Awareness (Self-Understanding, Continuous Learning, Initiative & Follow-Through, Personal Responsibility, Resiliency)

• Demonstrate time management skills and attention to detail

• Demonstrate initiative; Understand and respond to the various needs of customers and staff
• Maintain positive attitude and enthusiasm in times of ambiguity and peak time of demand
• Complete work independently in an efficient time manner
• Demonstrate dependability and responsibility within operation
• Demonstrate punctuality by always being on time to each shift

Education

Must be a current Undergratuate student at Purdue. 

Experience

Previous office experience not required.