Job Summary
Job Title: SUMMER OSRR Student Office Assistant – Student Clerical
Division: Student Life
Department: Dean of Students - Office of Student Rights and Responsibilities
Compensation Hours/Week
$10.00/hour Summer: approximately 8-15 hours per week
Academic Year: approximately 8-12 hours per week
Required hours may include days, evenings, weekends, overnight hours and holidays
Employment Summary
The Division of Student Life is committed to making every experience at Purdue University a learning opportunity for students. Employment within our division provides you the opportunity to work with other great students and leaders. As part of your employment, we incorporate the Leadership and Professional Development Competencies and the Steps to Leaps Learning Pillars into your learning and performance management experience to ensure you are building the skills employers want.
Job Description
The primary role of the Student Office Assistant position is administrative support of the daily operations of the Office of Student Rights and Responsibilities. The goal of this position is to give students valuable real-world experience in an office environment. The Student Office Assistant position should work between 8 and 15 hours per week during a given semester as outlined above. Those hours may be worked in any combination, at the discretion of the direct supervisor. The Student Office Assistant position must be reliable, organized, responsible, and flexible. They must also be ambitious, detail-oriented, creative, and driven.
Prerequisite(s)
The ideal candidate will have:
- Basic computer skills including but not limited to knowledge of Windows applications, e-mail, and internet
- Excellent customer service skills and professionalism in dealing with students, faculty/staff, and other constituents
- Ability to handle confidential information with discretion
- Ability to remain calm and handle situations that may involve conflict and/or high emotions
Qualifications
- High school diploma or equivalent and minimum of one semester of college coursework successfully completed
- Must be actively enrolled at Purdue University - West Lafayette
- Previous work experience within customer service, an office setting, or customer-facing foodservice preferred
- Strong interpersonal and communication skills, both verbal and written
- Flexible and dependable with a strong attention to detail
- Problem solving, logic and reasoning skills
- Customer service oriented
- Ability to multi-task and work within deadlines
- Ability to work independently and with a team
- Be timely and organized
Position Responsibilities
Position Responsibilities
- Administrative tasks, including managing professional staff calendars, maintaining records, and sending communication on behalf of OSRR to various constituents
- Exhibit friendliness, diplomacy, and tact in responding to customers, greeting visitors to the office, and answering phone calls
- Prepare and maintain files for various constituents using Maxient software
- Maintain confidentiality and exhibit professional conduct when handling sensitive information
- Maintain high standard of cleanliness at the OSRR front desk
- Serve and participate on committees within the division to provide feedback from a student lens
- Responsible for all scheduled shifts (based on class/exam schedules for the semester)
- Must attend all scheduled staff meetings to gain and/or share pertinent information
- Other duties as assigned
Core Competencies
Transferable Skill Development:
Students employed in this role will develop and demonstrate a number of transferable skills essential for future employment success and be reviewed on these skills in their performance evaluation.
Communication (Verbal, Written, Non-Verbal, Listen & Observe, Summarize & Distill Information)
- Demonstrate professional verbal communication in all interactions
- Demonstrate enthusiasm; engage and connect with customers to promote excellent customer experience
- Verbally communicate to staff on situations that may arise due to problems
- Written communication to confirm meetings and answer questions from students, faculty, staff, and community partners
Ways of Thinking (Systems Thinking & Planning, Reflective & Analytical Reasoning, Idea Generation, Decision Making, Problem Solving, Ethics)
- Utilize policies and knowledge to proactively make decisions and solve problems for area assigned
- Develop new or novel ideas through critical thinking and creative processes that address issues and/or lead to change
- Understand standards and expectations for personal and professional ethical behavior
- Demonstrate knowledge of the position and operation
Collaboration (Organization Behavior & Teamwork, Appropriate & Productive Relationships, Helping Other & Collaboration, Cultural Intelligence & Inclusion, Service & Social Responsibility)
- Collaborate with co-workers and demonstrate flexibility in a fast-paced, team atmosphere
- Establish productive relationships with customers and staff
- Acknowledge and support customers and staff with unique needs and differing backgrounds
- Work independently to complete responsibilities
- Proactively and willingly acquires new skills, tasks, procedures and projects
- Provide support to fellow team members
Self Awareness (Self-Understanding, Continuous Learning, Initiative & Follow-Through, Personal Responsibility, Resiliency
- Demonstrate time management skills and attention to detail
- Demonstrate initiative; Understand and respond to the various needs of customers and staff
- Maintain positive attitude and enthusiasm in times of ambiguity and peak time of demand
- Complete work independently in an efficient time manner
- Demonstrate dependability and responsibility within operation
- Demonstrate punctuality by always being on time to each shift