Job Summary
Job Title: University Residences in Indianapolis, Student Operations Staff (SOS)
Division: Student Life
Department: University Residences
Compensation Hours/Week
$10.00/hour Weekly average, must be available to work minimum of 10 hours per week
Includes days, weekends, evenings, overnights, and holidays. Must be able to return to campus approximately 2 weeks before classes start in the fall and spring semesters to attend required training and stay through Senior Week (the week following finals) in May.
Employment Summary
The Division of Student Life is committed to making every experience at Purdue University a learning opportunity for students. Employment within our division provides you the opportunity to work with other great students and leaders. As part of your employment, we incorporate the Leadership and Professional Development Competencies and the Steps to Leaps Learning Pillars into your learning and performance management experience to ensure you are building the skills employers want.
Job Description
The primary role of the Student Operations Staff (SOS) position is to support the operating functions of University Residences in Indianapolis and provide face-to-face customer service to students, parents, and campus constituents. The position also provides facilities-related support and serves as a resource for students regarding their residential facilities needs. The position also provides facilities-related support, assisting students with Wi-Fi access, door and lock concerns, maintenance issues, and other residential facility needs while coordinating service requests with the appropriate campus teams.
The goal of this position is to provide students with valuable real-world experience in a higher education housing office environment. This position should work 8–12 hours per week during the current semester. Those hours may be worked in any combination, at the discretion of the direct supervisor.
The SOS position must be reliable, organized, responsible, and flexible. They should also be ambitious, detail-oriented, creative, and driven, with a strong commitment to customer service and supporting the student residential experience.
Qualifications
- High school diploma or equivalent
- Must be actively enrolled at Purdue University or Purdue Global
- Strong interpersonal and communication skills, both verbal and written
- Flexible and dependable with a strong attention to detail
- Problem solving, logic and reasoning skills
- Customer service oriented
- Ability to multi-task and work within deadlines
- Ability to work independently and with a team
- Be timely and organized
Position Responsibilities
- Maintain safety and risk management standards of the department
- Exercise accountability for proper handling and security of all issued keys, safe access, etc.
- Exhibit friendliness, diplomacy, and tact in responding to customers
- Handle emergency situations and prioritize responsibilities while continuing to provide the highest level of customer service to residents
- Maintain competency in the operation, including proper check-in/check-out procedures for residents and checking out equipment as appropriate
- Exercise accountability for the proper handling and security of all issued keys, safe access, as well as hall property (i.e., hall equipment).
- Maintain confidentiality and exhibit professional conduct when handling sensitive information and report violations of university and/or University Residences policy when observed.
- Serve and participate on committees within the division to provide feedback from a student lens
- Present ideas to division senior leadership as identified
- Responsible for all scheduled shifts (based on class/exam schedules for the semester)
- Must attend all scheduled staff meetings to gain and/or share pertinent information
- Other duties as assigned