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The position is responsible for the collection and recovery of delinquent University accounts receivable, including tuition, housing, student loans, and miscellaneous charges. Responsibilities include implementing effective collection methods and strategies such as skip tracing, establishing contact with debtors, negotiating payment plans, and providing financial counseling. The role also involves analyzing student financial aid transactions and accounts receivable to support the collection of past-due balances. You will interpret and resolve collection issues in accordance with procedures from student loan servicers, collection agencies, and the U.S. Department of Education. Additionally, the position ensures student loan borrowers receive entitlements outlined in various loan programs and determines eligibility for, and approves, deferments related to Perkins, Health Professions, and Purdue student loan programs. This role requires close collaboration with various University departments to coordinate collection efforts for both student and non-student external customers. It also involves reconciling account activities, including customer accounts, collection agency statements, and accounts referred to outside agencies.

Hybrid work will be considered for this position based on the candidate’s location and interest.

What We're Looking For:

Education and Experience
Qualified candidates will need:

• High school diploma/GED
• A combination of four years of experience in business, accounts receivable, accounting, clerical, office, banking, collections, financial, or customer service with at least two of those being in business-related areas

Skills needed:

• Working knowledge of educational software such as SAP, Banner and student loan systems.  Working knowledge of federal loan programs' policies and procedures preferred.  Knowledge of credit and collection procedures a plus
• Must have an aptitude for math and desire to work with numbers.  Demonstrated ability to handle stressful situations related to customer collection conflicts
• Knowledge of administrative and clerical procedures and systems, file management and records, forms and other office procedures and terminology. Knowledge of Microsoft Word, Excel, Outlook and PowerPoint required. Knowledge of SAP preferred
• Demonstrated ability to clearly and timely communicate, verbally and in writing, with courtesy, sensitivity and respect. Demonstrated active listening skills which include checking that the message has been understood. Demonstrated ability to work in a team environment to achieve common goals in a cooperative manner
• Demonstrated customer service focus, including recognition that it should be value-added, meet quality standards, and is important to position. Demonstrated ability to provide directions and information, includes important events, decisions, and changes, and answer questions accurately, professionally, tactfully and in a timely manner
• Demonstrated self-starter attitude. Must be proactive; take action based on one’s own sense of what is needed to achieve key directives and objectives, grasp opportunities or solve problems. Demonstrated willingness to go above and beyond job description to ensure success of a project necessary
• Demonstrated ability to appropriately use and apply technology to accomplish work activities and ability to interpret and explain University policies and procedures and applicable regulatory requirements
• Demonstrated ability to act effectively and in a timely manner in situations that require clear direction and advice; making sound decisions and recommendations based on balanced consideration of facts, priorities, resources, constraints, and alternatives
• Demonstrated organizational skills, balancing workload and developing plan to effectively complete assignments
• Demonstrated responsibility for actions, work and behavior, including ability to set realistic expectations, keep commitments, and act effectively and timely. Demonstrated commitment to professional standards and ethics in any situation

What’s helpful:

• BA/BS in related field

Additional Information:

• Purdue University will not sponsor employment authorization for this position  
• A background check will be required for employment in this position
• FLSA: Non-exempt (Eligible For Overtime)
• Retirement Eligibility: Non-exempt Defined Contribution
• Benefit Statement: Purdue University offers a substantial Benefit Package including medical, dental, and vision insurance as well as a generous paid time off package for sick and vacation days

Career Stream

• Administrative and Operational Support 3
• Pay Band: S045
• Job Code: 20003319