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We are seeking a detail-oriented individual to support our Plant Maintenance operations. In this role, you will serve as a key resource for the Plant Maintenance system and the Work Request Center (WRC), helping ensure that requests are accurate, complete, and processed efficiently.

Key responsibilities include:

• Creating and adjusting notifications and work orders from campus customers and affiliates through Fix-it, Personas, or SAP Plant Maintenance
• Reviewing requests for accuracy, assigning activity type, priority, and work center, and verifying the validity of internal orders
• Performing help desk duties and providing customer service to the campus community
• Monitoring process flow to ensure operations are accurately documented within SAP Plant Maintenance
• Identifying areas of concern, suggesting improvements, and providing guidance to new employees as needed

This position offers the opportunity to make a direct impact on daily operations while developing expertise in business processes and system operations.

What We're Looking For:

What We’re Looking For:                            

Education and Experience

Qualified candidates will need:

• High School diploma or equivalent
• Minimum 3 years relevant work experience

Skills needed:

• Ability to analyze and interpret University policies and procedures.
• Excellent organizational, project management and customer service skills.
• Ability to influence and build work relationships among a diverse workforce at all levels.
• A learning orientation to changing technology affecting business processes.
• The ability to work independently and in a team environment.
• Possesses a demonstrated ability to foster change and deliver business services using effective technology, communication, problem identification and resolution.

Additional Information:

• Purdue University will not sponsor employment authorization for this position  
• A background check will be required for employment in this position
• FLSA: Non-exempt (Eligible For Overtime)
• Retirement Eligibility: Non-exempt Defined Contribution
• Benefit Statement: Purdue University offers a substantial Benefit Package including medical, dental, and vision insurance as well as a generous paid time off package for sick and vacation days
• Purdue University is an EO/EA employer

Career Stream

• Administrative and Operational Support 2
• Pay Band: S035
• Job Code: 20002463