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This role provides essential operational and administrative support across University Billing & Receivables (UBR) and Bursar Operations, with a primary emphasis on front-line customer service. The position serves as a dynamic resource, assisting with day-to-day student account management, billing inquiries, and receivables processing. Responsibilities include supporting units such as Customer Service and Master Data Management to ensure continuity of service, accurate financial transactions, and timely resolution of student and departmental concerns. Under moderate supervision, the role contributes to a consistent standard of excellence in service delivery to students, families, campus departments, and external partners by utilizing university systems and tools to ensure the integrity, accuracy, and efficiency of services.
Hybrid work may be considered for this position based on the candidate’s location and interest.
What We’re Looking For:
Education and Experience
Qualified candidates will need:
- High school diploma/GED
- 3+ years of experience in customer service, office administration, account clerk or related experience
Skills needed:
- Ability to provide great customer service and share front desk duties to greet customers and provide service in a timely and consistent manner
- Ability to take initiative to identify and resolve problems, work independently and in a team environment
- Well-developed organizational and mathematical skills
- Ability to handle multiple tasks and proficiently perform computerized data entry and report generation
- Ability to understand federal laws/regulations and University policies and explain to students/parents
- Good oral/written communication skills
- Good personal computer skills and knowledge of Outlook/software, office equipment
- Ability to analyze problems and do the research necessary to resolve
- Good accounting and account reconciliation skills
- Ability to calculate and give accurate financial information on student records
- Ability to work under pressure, pay close attention to detail, and multi-task
- Knowledge of administrative and clerical procedures and systems, file management and records, forms and other office procedures and terminology
- Demonstrated customer service focus
- Phone etiquette, Active Listening, and Organizational skills, problem solving
- Computer skills, including proficiency in Microsoft Word, Excel, and Outlook
- Ability to understand and relay policies and procedures
- Basic math skills
What is helpful:
- University business office experience, SAP and SuccessFactors
Additional Information:
- Purdue University will not sponsor employment authorization for this position
- A background check will be required for employment in this position
- FLSA: Non-exempt (Eligible For Overtime) OR Exempt (Not Eligible for Overtime)
- Retirement Eligibility: Non-exempt Defined Contribution OR Defined Contribution Waiting Period
- Benefit Statement: Purdue University offers a substantial Benefit Package including medical, dental, and vision insurance as well as a generous paid time off package for sick and vacation days
Career Stream
- Administrative and Operational Support 2
- Pay Band: S035
- Job Code: 20002463
Career Path Maker: https://www.purdue.edu/hr/careerpathmaker/
Who We Are:
Purdue is a community built on collaboration, with global perspectives, Boilermaker pride and endless opportunity to live, learn and grow. Join us and contribute to our culture.
Equal Opportunity Employer:
Purdue University is an EA/EO employer.