Job Summary
The Assistant Director, Member Services – Staff Development & Member Experience is responsible for leading daily front-facing operations, enhancing the member experience, and supervising a large student staff team. This position oversees membership sales, customer service practices, access control, and policy enforcement to ensure consistent, high-quality service for all members and guests. The Assistant Director plans and executes service initiatives, manages communication touchpoints within the facility, and coordinates facility tours for prospective students, partners, and special guests. Reporting to and working collaboratively with the Senior Assistant Director of Member Services & Outreach, this role works in conjunction with the Assistant Director of Member Services – Systems & Business Operations to align processes, optimize the use of the Fusion software, and ensure seamless integration between operations and system functionality. This position will also work closely with all program areas, including Reservations. This Assistant Director plays a critical role in creating a welcoming, efficient, and policy-compliant environment that supports the mission and values of Recreation & Wellness. Weekend and evening work required at times.
Who We Are at Purdue University:
When you join Purdue University, you join a community that keeps moving forward. For more than 150 years, we’ve been known for not only our groundbreaking work in STEM research, but also for our collective imagination, ingenuity and innovation.
What We’re Looking For:
- Bachelor’s degree in areas such as recreation, sport management, hospitality management or related fields.
- Minimum of 2 to 3 years of relevant experience in customer service, hospitality management, staff supervision, or computer applications.
- Will consider direct graduate experience or graduate assistantship experience.
Skills needed:
- Strong leadership and supervisory skills, with experience managing large student staff teams.
- Demonstrated ability to provide high-quality customer service in a fast-paced, high-volume environment.
- Excellent verbal and written communication skills with the ability to enforce policies professionally and empathetically.
- Ability to coordinate service operations and lead facility tours for prospective students, partners, and guests.
- Proficient in conflict resolution and responding to customer feedback or concerns.
- Strong organizational skills with the ability to balance multiple priorities, tasks, and deadlines.
- Experience designing and delivering staff training, performance feedback, and ongoing development.
- High emotional intelligence and demonstrated ability to work with individuals from diverse backgrounds.
- Collaborative and team-oriented, with the ability to work effectively across departments.
- Must obtain CPR-Pro Instructor within 6 months.
What is helpful:
- Working knowledge of recreation or hospitality management software
Additional Information:
- To learn more about Purdue’s benefits summary
- https://www.purdue.edu/hr/Benefits/employeebenefits/benefits_enrollment/pdf/summaries/2023/Benefits-summary-Admin-Op-2023.pdf
- Purdue will not sponsor employment authorization for this position
- A background check will be required for employment in this position
- FLSA: Non-Exempt (Eligible For Overtime)
- Retirement Eligibility: Non-exempt Defined Contribution Plan
- Purdue University is an EOE/AA employer.
Who We Are:
Purdue is a community built on collaboration, with global perspectives, Boilermaker pride and endless opportunity to live, learn and grow. Join us and contribute to our culture.
EOE / AA:
Purdue University is an EOE/AA employer. All individuals, including minorities, women, individuals with disabilities, and veterans are encouraged to apply