Job Summary
The Assistant Director, Member Services – Systems & Business Operations is responsible for the oversight, administration, and strategic development of Recreation & Wellness’ membership management systems, financial processes, and internal business operations. This position serves as the lead administrator for the Fusion software platform, ensuring accurate setup and execution of memberships, recurring deductions, locker rentals, program registration, and facility access for internal and external users. In addition, the Assistant Director manages critical business functions including refunds, billing, auditing, payee certifications, and data reporting to support operational efficiency and fiscal accountability. This role develops and delivers system training to staff, maintains process documentation, and drives improvements through system updates and user support. The Assistant Director works in conjunction with the Assistant Director of Staff Development & Member Experience to ensure seamless service delivery and consistent application of policies and procedures. This position will also work closely with all program areas, including Reservations. Reporting to the Senior Assistant Director of Member Services and Outreach, the position plays a key role in supporting the department’s commitment to service excellence, innovation, and inclusive access. Weekend and evening work required at times.
Who We Are at Purdue University:
When you join Purdue University, you join a community that keeps moving forward. For more than 150 years, we’ve been known for not only our groundbreaking work in STEM research, but also for our collective imagination, ingenuity and innovation.
What We’re Looking For:
- Bachelor’s degree in areas such as recreation, sport management, hospitality management or related fields.
- Minimum of 2 to 3 years of relevant experience in customer service, hospitality management, staff supervision, or computer applications.
- Will consider direct graduate experience or graduate assistantship experience.
- Proficiency with Fusion or comparable membership and facility management software.
- Strong analytical and data interpretation skills, including budget reconciliation, auditing, and financial reporting.
- High attention to detail with demonstrated accuracy in managing membership pricing, recurring deductions, and billing workflows.
- Ability to troubleshoot software issues and communicate effectively with IT teams and external vendors.
- Experience developing and delivering technical training materials, including written SOPs and instructional guides.
- Strong organizational and time-management skills with the ability to meet operational deadlines.
- Ability to manage sensitive data with discretion and in alignment with university policies.
- Effective written and verbal communication skills for cross-departmental coordination and documentation.
- Independent problem-solver with a continuous improvement mindset.
- Must obtain CPR-Pro Instructor within 6 months.
What is helpful:
- Proficiency in Microsoft Office Suite (particularly Excel) and familiarity with Purdue systems such as SuccessFactors, Ariba, and Concur.
Additional Information:
- To learn more about Purdue’s benefits summary
- https://www.purdue.edu/hr/Benefits/employeebenefits/benefits_enrollment/pdf/summaries/2023/Benefits-summary-Admin-Op-2023.pdf
- Purdue will not sponsor employment authorization for this position
- A background check will be required for employment in this position
- FLSA: Non-Exempt (Eligible For Overtime)
- Retirement Eligibility: Non-exempt Defined Contribution Plan
Who We Are:
Purdue is a community built on collaboration, with global perspectives, Boilermaker pride and endless opportunity to live, learn and grow. Join us and contribute to our culture.