Job Summary
Employment Summary
The Division of Student Life is committed to making every experience at Purdue University a learning opportunity for students. Employment within our division provides you the opportunity to work with other great students and leaders. As part of your employment, we incorporate the Leadership and Professional Development Competencies and the Steps to Leaps Learning Pillars into your learning and performance management experience to ensure you are building the skills employers want. Purdue Student Life develops welcoming communities that engage and support students while enabling individuals to flourish on their unique and personal path.
Job Description
The primary role of the BCC Student Ambassador position is customer service . The goal of this position is to give students valuable real-world experience in a cultural center environment. This position should work 10 hours per week during the current semester. Those hours may be worked in any combination, at the discretion of the direct supervisor. The BCC Student Ambassador position must be reliable, organized, responsible, and flexible. They must also be ambitious, detail-oriented, creative, and driven.
Prerequisite(s)
The ideal candidate will be knowledgeable in customer service.
Qualifications
- High school diploma or equivalent and minimum of six semesters of college coursework successfully completed
- Must be actively enrolled at Purdue University, Purdue Global
- Strong interpersonal and communication skills, both verbal and written
- Flexible and dependable with a strong attention to detail
- Problem solving, logic and reasoning skills
- Customer service oriented
- Ability to multi-task and work within deadlines
- Ability to work independently and with a team
- Be timely and organized
Position Responsibilities
- Supervise evening student staff and ensure smooth operations Monday–Thursday from 5:00–10:00 PM and Friday from 5:00–8:00 PM.
- Conduct regular building walkthroughs to monitor safety, usage, and cleanliness of all public spaces.
- Ensure rooms, equipment, and common areas are properly secured, cleaned up, and reset at the end of each shift.
- Serve as the primary point of contact for evening events, room reservations, and visitor assistance.
- Address conflicts, incidents, or facility concerns and complete required documentation per BCC procedures.
- Enforce building policies while maintaining a welcoming and inclusive environment.
- Communicate important updates, issues, or follow-up needs to daytime professional staff.
- Oversee building closing procedures: locking doors, shutting down equipment, and confirming all occupants have exited.
- Help train, guide, and support evening staff during operating hours.
- Respond to emergencies and coordinate with campus safety or appropriate personnel as needed.
- Maintain confidentiality and exhibit professional conduct when handling sensitive information
- Responsible for all scheduled shifts (based on class/exam schedules for the semester)
- Actively participate in and attend BCC sponsored programs and events
- Other duties as assigned
Core Competencies
Transferable Skill Development:
Students employed in this role will develop and demonstrate a number of transferable skills essential for future employment success and be reviewed on these skills in their performance evaluation.
Communication (Verbal, Written, Non-Verbal, Listen & Observe, Summarize & Distill Information)
- Demonstrate professional verbal communication in all interactions
- Demonstrate enthusiasm; engage and connect with customers to promote excellent customer experience
- Verbally communicates to staff on situations that may arise due to problems
- Written communication to complete accurate food usage records and food temperatures according to established procedures
Ways of Thinking (Systems Thinking & Planning, Reflective & Analytical Reasoning, Idea Generation, Decision Making, Problem Solving, Ethics)
- Utilize policies and knowledge to proactively make decisions and solve problems for area assigned
- Develop new or novel ideas through critical thinking and creative processes that address issues and/or lead to change
- Understand standards and expectations for personal and professional ethical behavior
- Demonstrate knowledge of the position and operation
Collaboration (Organization Behavior & Teamwork, Appropriate & Productive Relationships, Helping Others & Working Together, Cultural Intelligence & Inclusion, Service & Social Responsibility)
- Working together with co-workers and demonstrate flexibility in a fast-paced, team atmosphere
- Establish productive relationships with customers and staff
- Acknowledge and support customers and staff with unique needs and differing backgrounds
- Work independently to complete responsibilities
- Proactively and willingly acquires new skills, tasks, procedures and projects
- Provide support to fellow team members
Self-Awareness (Self-Understanding, Continuous Learning, Initiative & Follow-Through, Personal Responsibility, Resiliency)
- Demonstrate time management skills and attention to detail
- Demonstrate initiative; Understand and respond to the various needs of customers and staff
- Maintain positive attitude and enthusiasm in times of ambiguity and peak time of demand
- Complete work independently in an efficient time manner
- Demonstrate dependability and responsibility within operation
- Demonstrate punctuality by always being on time to each shift