Job Summary

Purdue University is seeking a driven, proactive CRM Analyst to configure, implement, and support ongoing enhancements to our Technolutions Slate environment within Enrollment Management. This new role is ideal for someone who enjoys both hands-on CRM development and strategic problem-solving. Someone who wants to own meaningful work, improve systems, and see their impact across the student lifecycle.

Reporting to the Associate Director of Enrollment Systems, you’ll play a central role in maintaining Slate’s day-to-day operations and leading enhancements that support financial aid and enrollment initiatives that support students across the lifecycle.

The anticipated annual salary range for this position is $64,800 to $75,000. The final salary offer will be determined based on various factors, including internal equity, available budget, and relevant experience.

This position can be hybrid or completely remote.

What You’ll Do :

This role balances operational ownership with strategic CRM development. You’ll be trusted to keep Slate running smoothly while also helping it evolve.

CRM Maintenance & Operations

• Ensure reliable, day-to-day operation of Purdue’s Slate CRM environment.
• Support and maintain Slate portals, queries, reports, rules, workflows, emails, events, forms, dynamic content, and automation.
• Troubleshoot issues, resolve system problems, and support integrations with campus systems (including Banner).
• Audit permissions, roles, and system resources to ensure security, accuracy, and efficiency.
• Support and serve as backup for data imports and related processes.
• Collaborate with leadership on annual cycle preparation, updates, and documentation to ensure smooth transitions year over year.

Strategic CRM Development & Enhancements   

• Act as a Slate subject matter expert, partnering with Enrollment Management stakeholders to design and implement new functionality.
• Analyze business needs and translate them into thoughtful Slate configurations and solutions.
• Lead mid-level CRM projects from discovery through implementation, testing, and launch.
• Configure and implement workflows, communications, portals, reader functionality, reporting, and document management.
• Ensure new configurations align with Enrollment Management practices and integrate appropriately with the Student Information System.
• Document system configurations, processes, and decisions to support long-term sustainability and knowledge sharing.

Training, Partnerships & Communication

• Collaborate closely with Financial Aid, the Registrar, and other Enrollment Management offices.
• Translate complex technical concepts into clear documentation, tools, and training for partners.
• Serve as the EMSCI Slate liaison, keeping the team informed of vendor updates and internally driven system changes.
• Provide guidance, training, and one-on-one support to help partners make effective use of the CRM.
  
  

About Us:

When you join Purdue University, you join a community that keeps moving forward. For more than 150 years, we’ve been known for not only our groundbreaking work in STEM research, but also for our collective imagination, ingenuity and innovation.

What We Are Looking For :

Qualified candidates will need:

Education and Experience:    

• Bachelor's degree
• A minimum four(4) years of relevant work experience.
• Strong knowledge of admissions operations, cycles, policies and support activities is essential.
• Must have hand - on experience with the CRM Technolutions Slate.
• Experience configuring CRM workflows, automation, communications, and reporting. 

Skills required:

• Enjoy building and improving CRM systems—not just maintaining them.
• Like owning projects and seeing them through from idea to implementation.
• Are comfortable navigating ambiguity and translating business needs into technical solutions.
• Enjoy collaborating across functional and technical teams.
• Care about documentation, data quality, and long-term system health.

What is Helpful:

• Experience working in higher education Enrollment Management, specifically financial aid.
• Experience integrating Slate with a Student Information System (Banner preferred).
• Proficiency with JavaScript, HTML, CSS, SQL, XML, Liquid Markup, and databases.
• Familiarity with APIs, web services, SFTP processes, and data integrations.

What We Would Like You To Know :

All new hires will be expected to follow Protect Purdue
Purdue University will not sponsor employment authorization for this position
A background check will be required for employment in this position
FLSA: Exempt (Not Eligible for Overtime)
Retirement Eligibility: Defined Contribution Waiting Period
Benefit Statement: Purdue University offers a substantial Benefit Package including medical, dental, and vision insurance as well as a generous paid time off package for sick and vacation days

Career Stream

Professional 3
Pay Band S070
Job Code#20003736
Link to Purdue University's Compensation Guidelines: https://www.purdue.edu/hr/mngcareer/compguidelines/index.php

Who We Are:
Our team serves as a central hub for undergraduate recruitment communications while providing strategic oversight of CRM systems and technologies that support efficient operations and a cohesive student experience.

EOE
Purdue University is an EOE employer.