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Requisition ID:  15934

Clerk - ECC Receptionist

Job Summary

This posistion shares responsibility between front reception desk and operating phones. This position is part-time, requiring 40 hours per every two weeks.  The hours span evenings and weekends and will mainly be 6pm–2am but will be have hours outside of this as well (hours are subject to change). The successful candidate must be comfortable working alone for at least half of their shift.and be willing and able to attend staff meetings. Must have ability to back-up shifts for weeknight and weekends and work some holidays.

 

Front Desk:  Assist clients at front counter.  Screen client requests, learn and become efficient in explaining policies & procedures, assist clients in getting necessary forms completed, learn and become efficient in patient check-in and check-out, take payments for visits, learn pet food and prescriptions processes, answer internal calls and assist in keeping a clean and organized lobby.

 

Phones:  Learn and become efficient in answering incoming calls to the emergency line of hospital, taking referral information from clinics, providing general information including cost of exams, providing information regarding Poison Control when needed, taking messages for clinicians/students and transferring calls when needed.  Faxing/emailing records to clinics and/or clients when needed.

 

In both roles, one must maintain confidentiality at all times per hospital policies, determine urgency of emergencies that enter lobby and use critical thinking to find alternative solutions for upset clients.  One must be able to perform a variety of miscellaneous duties as assigned.  The possibility exists to be cross trained in Large Animal Reception. 

 

This posting may be filled at multiple levels (S1 or S2). The hiring manager will determine the job level based on the skills, experience, and qualifications of the selected candidate.

 

S1 requirements:

  • High School Diploma/GED
  • 1 year of clerical or customer service experience, preferably in a medical clinic or veterinary office

 

S2 requirements:

  • High School Diploma/GED
  • 3 years of clerical or customer service experience, preferably in a medical clinic or veterinary office

 

Required:

  • Excellent customer service and communication skills
  • Proficient data entry skills
  • Ability to multi-task
  • Ability to use computer

 

Additional Information:

  • All new hires will be expected to follow Protect Purdue guidelines. To learn more visit: https://bit.ly/3DH3z6f  
  • To learn more about Purdue’s benefits visit: https://bit.ly/3zA1Qxb
  • Purdue will not sponsor employment authorization for this position   
  • A background check will be required for employment in this position
  • FLSA: Non-Exempt (Eligible For Overtime)
  • Retirement Eligibility: Non-exempt Defined Contribution Plan
  • Purdue University is an EOE/AA employer. All individuals, including minorities, women, individuals with disabilities, and veterans are encouraged to apply

 

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