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Requisition ID:  15857

Clerk - Phone Communication and Front Desk Representative

Job Summary

This position shares responsibility between front reception desk and operating phones. This position is mainly 8am-5pm but will be on rotating schedule for the opening shift of 7am-4pm (subject to change).

 

Front Desk:  Assist clients at front counter.  Screen client requests, learn and become efficient in explaining policies & procedures, assist clients in getting necessary forms completed, learn and become efficient in patient check-in and check-out, take payments for visits, learn pet food and prescriptions processes, learn and become efficient in answering the emergency call line, answer internal calls and assist in keeping a clean and organized lobby.

 

Phones:  Learn and become efficient in answering incoming calls to the hospital, taking referral information from owners, scheduling appointments, providing general appointment information including estimates, putting in messages for clinicians/students and transferring calls when needed.

 

In both roles, one must maintain confidentiality at all times per hospital policies, determine urgency of emergencies that enter lobby and use critical thinking to find alternative solutions for upset clients.  One must be able to perform a variety of miscellaneous duties as assigned.  The possibility exists to be cross trained in Large Animal Reception.  Be willing and able to attend monthly staff meetings, back-up shifts for weeknight and/or weekends will be necessary and some holidays will be required.

 

This posting may be filled at multiple levels (S1 or S2). The hiring manager will determine the job level based on the skills, experience, and qualifications of the selected candidate.

 

S1 requirements:

  • High School Diploma/GED
  • 1 year of clerical or customer service experience, preferably in a medical clinic or veterinary office

 

S2 requirements:

  • High School Diploma/GED
  • 3 years of clerical or customer service experience, preferably in a medical clinic or veterinary office

 

Required:

  • Excellent customer service and communication skills
  • Proficient data entry skills
  • Ability to multi-task
  • Ability to use computer

 

Additional Information:

  • Purdue will not sponsor employment authorization for this position
  • A background check will be required for employment in this position
  • FLSA: Non-Exempt (Eligible For Overtime)
  • Retirement Eligibility: Non-exempt Defined Contribution Plan
  • Purdue University is an EOE/AA employer. All individuals, including minorities, women, individuals with disabilities, and veterans are encouraged to apply

Benefits

All university employees are afforded a generous benefits package including medical/dental/vision insurance, paid time off, and retirement contributions. As part of Purdue University’s expansive employee benefit package, the University is proud to offer its employees the opportunity to grow, learn, and advance by offering a tuition remission opportunity at both Purdue University and Purdue Global.


Nearest Major Market: Lafayette

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