Job Summary

We are seeking a dedicated and efficient Client Services Liaison to join our veterinary team. The ideal candidate will facilitate veterinary clients' needs throughout their visit, including communication with service departments, processing paperwork, handling financial transactions, and scheduling appointments. This role requires a strong working knowledge of hospital workflows and processes to provide excellent service to clients and patients.

Key responsibilities include preparing client bills with appropriate discounts, collecting deposits and balances, and maintaining confidentiality per hospital policies. The liaison will also determine the urgency of emergencies and find alternative solutions for upset clients. The position is primarily 8am-5pm but may vary based on departmental needs. Additionally, the role involves covering the reception desk, performing miscellaneous duties, and attending monthly staff meetings. Occasional on-call shifts for Saturday mornings and some holidays are required.

The salary for this position will start around $16-$19 an hour based on experience, plus benefits.

What We’re Looking For:                                
Education and Experience
Qualified candidates will need:

• High School Diploma/GED.
• One year of clerical experience in a medical clinic/veterinary office or related customer service experience.

Skills Needed:

• Personable with people
• General Computer Skills
• Strong Customer Service skills
• Proficient Data Entry skills
• Cash Handling experience
• General cleaning
• Multi-tasking
• Strong Communication Skills

Additional Information: 

• To learn more about Purdue’s benefits summary CLICK HERE 
• Purdue will not sponsor employment authorization for this position    
• A background check will be required for employment in this position  
• FLSA: Non-Exempt (Eligible For Overtime)  
• Retirement Eligibility: Non-exempt Defined Contribution Plan

Career Stream

Administrative and Operational Support 2

• Pay Band S035
• Job Code #20002463

Link to Purdue University's compensation guidelines: https://www.purdue.edu/hr/mngcareer/compguidelines/staffpb.php 

EOE
Purdue University is an EO/EA employer.