Job Summary
Desktop Support Specialist - Purdue University
Join us in our persistent pursuit of innovation and practical solutions! As our Desktop Support Specialist, you'll:
- Provide expert technical support to world-class faculty and researchers
- Coordinate cutting-edge technology installations and upgrades
- Develop creative IT solutions to enhance groundbreaking academic and research activities
- Collaborate with a dynamic team to deliver exceptional service
Ideal candidates possess strong technical skills, innovative problem-solving abilities, and excellent communication.
At Purdue, you'll experience:
- A culture that values practical innovation and shared purpose
- Opportunities to contribute to transformative research and education
- Continuous learning and professional growth
Be part of a community making real-world impact. Together, we'll take the next giant leap in technology and education.
What We're Looking For:
Education and Experience Needed:
- Associate degree in Computer Science, Computer Technology OR a related field of study
- Two (2) years of IT desktop support or related IT experience.
- Experience installing and maintaining hardware, software, and peripheral components of PC (Windows) and Macintosh based workstations including operating system, hardware drivers, and common office automation software
- Consideration will be given to an equivalent combination of related education and required work experience
Skills Needed:
- Expansive knowledge of one of the following operating systems (Apple and Microsoft Windows), as well as PC hardware networking
- Apple software/hardware and A+ certification preferred or the ability to earn certification within the first six months of employment is required
- Knowledge of:
- computer networking concepts including IP networking and firewalls
- personal computer, network, server and office productivity technologies
- Capable of providing quality end-user support and training with patience and consideration of others
- Clear and effective verbal and written communications skills. Good interpersonal skills
- Demonstrated ability to troubleshoot hardware and software problems on desktops
- Ability to:
- plan, organize and prioritize workloads, manage details of multiple projects simultaneously, and work within a team environment
- complete projects within deadlines
- lift and carry 10-25 pounds frequently and 40 pounds occasionally
Preferred:
- Basic understanding of Microsoft Active Directory management including group policy
- Ability to navigate collections and packages via SCCM
- Knowledge of:
- workstation/user administration within a LAN environment
- web design and maintenance desirable
- multiple operating systems
- Previous academic support is strongly preferred
Additional Information:
- Purdue University will not sponsor employment authorization for this position
- A background check will be required for employment in this position
- FLSA: Non-Exempt (Eligible for Overtime)
- Retirement Eligibility: Non-exempt Defined Contribution Plan
- Benefit Statement: Purdue University offers a substantial Benefit Package including medical, dental, and vision insurance as well as a generous paid time off package for sick and vacation days
About Us:
When you join Purdue University, you join a community that keeps moving forward. For more than 150 years, we’ve been known for not only our groundbreaking work in STEM research, but also for our collective imagination, ingenuity and innovation.
Who We Are:
Purdue is a community built on collaboration, with global perspectives, Boilermaker pride and endless opportunity to live, learn and grow. Join us and contribute to our culture.
EOE / AA
Purdue University is an EOE/AA employer. All individuals, including minorities, women, individuals with disabilities, and veterans are encouraged to apply.