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Requisition ID:  19351

Desktop Support Specialist

Job Summary

The Desktop Support Specialist will coordinate and provide comprehensive support for information systems technology, diagnose and address technical issues to ensure a quick restoration of service or proper escalation, and provide technology support including resolving hardware, software, account, and connectivity issues utilizing remote desktop tools or on-site support.  This role may proactively generate technical documentation in the form of knowledge base articles, as well as collaborate with faculty and staff to identify technology requirements for research or teaching projects.  In this role, you will provide direct end-user technical support to users in the College of Science and install, configure, and maintain system configurations including hardware, software and connectivity including wireless.

Additional duties include, troubleshooting and resolving desktop hardware and software issues, performing testing on new operating systems, software versions and assess the impact of new software and hardware capabilities, and providing day-to-day technical support for users of department workstations (Windows, Mac or UNIX).  The Specialist will determine software compatibility, equipment needs, required networking file storage needs, etc.  Install, troubleshoot and resolve hardware and software issues for new and existing workstations, server connections for the workstations, printers, and peripherals.  Lastly, this role serves as a technology support staff team member providing platform independent technical assistance.

 

Required:

 

  • Associate's degree in Information Technology, Computer Science, Electrical Engineering Technology, CPT, MIS or related field
  • Six months of desktop support and/or system administration experience
  • Consideration will be given to an equivalent combination of required education and related experience
  • Experience installing and maintaining hardware, software, and peripheral components of PC (Windows/Unix) and Macintosh based workstations including operating system, hardware drivers, common office automation software
  • Knowledge of personal computer, network, server and office productivity technologies
  • Expansive knowledge of one of the following operating systems (UNIC, Apple, and or Microsoft Windows), as well as PC hardware networking
  • Must be capable of providing quality end-user support and training with patience and consideration of others
  • Ability to plan, organize and prioritize workloads, manage details of multiple projects simultaneously, and work within a team environment
  • Ability to complete projects within deadlines
  • Clear and effective verbal and written communications skills
  • Good interpersonal skills
  • Demonstrated ability to troubleshoot hardware and software problems on desktops
  • Knowledge of computer networking concepts including IP networking and firewalls

 

Preferred:

 

  • Experience supporting Linux/Unix systems, SCCM management and package deployment as well as Windows and/or Linux Server experience
  • Basic understanding of Microsoft Active Directory management including group policy
  • Knowledge of workstation/user administration with a LAN environment
  • Knowledge of web design and maintenance
  • Ability to create and submit packages via SCCM
  • A+ Certification
  • Knowledge of multiple operating systems

 

Additional Information

  • All new hires will be expected to follow Protect Purdue guidelines.  To learn more, visit https://bit.ly/3DH3z6f
  • To learn more about Purdue's benefits summary https://bit.ly/3zA1Qxb
  • Purdue will not sponsor employment authorization for this position
  • A background check will be required for employment in this position
  • FLSA:  Non-Exempt (Eligible for Overtime)
  • Retirement Eligibility:  Non-exempt Defined Contribution Plan
  • Purdue University is an EOE/AA employer.  All individuals, including minorities, women, individuals with disabilities, and veterans are encouraged to apply.


Nearest Major Market: Lafayette

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