Job Summary
In this position, one would have shared responsibilities between working the front Emergency and Critical Care (ECC) reception desk, operating the ECC phones, Client account management and at times, Liaison responsibilities.
This position is a full-time position, requiring 40 hours per week. The schedule is a rotating schedule, with hours spanning evenings and weekends. The schedule is 4 days per week with 10-hour workdays, and shifts usually will be either 2PM – 12AM, 3PM – 1AM or 4PM – 2AM. At times, may be requested to work outside of these shifts depending on staffing needs (hours/shift are subject to change). One must be comfortable working alone for part of a shift. One must be able to perform a variety of miscellaneous duties as assigned. Be willing and able to attend staff meetings, have on-call shifts, and some holidays will be required.
What You’ll be Doing:
- Front Desk: Assist clients at the front counter. Screen client requests, explain policies & procedures, assist clients in getting necessary forms completed, check-in patients, check-out patients, take payments for visits, pet food, and prescriptions and assist in keeping a clean and organized lobby.
- Phones: General responsibilities include answering incoming calls to the emergency line, taking referral information from clinics, providing general information, including cost of exams, providing information regarding Poison Control when needed, taking messages for clinicians/students, and transferring calls when needed. Faxing/emailing records to clinics and/or clients when needed.
- Client Account Management: Ensuring accounts are entered accurately, proper paperwork is on file, managing In-House Financial Worksheets on the weekend (entire hospital), communicating with clinicians on cases we are overestimating, and assisting the client liaison with Balance Due Worksheet.
- Liaison: Responsible for ensuring client account and patient information are accurate. Maintain communication with the ER department to provide updates to clients, process deposits, finalize payments, discharge patients, discuss financial options (such as CareCredit), and perform any other tasks assigned by supervisors.
About Us:
The Purdue Veterinary Hospital highly values the exceptional skills and knowledge our staff bring to our hospital, benefiting our students and patients alike. Located in the picturesque town of West Lafayette, Indiana, Purdue University boasts a stunning campus that houses both a renowned College of Veterinary Medicine and comprehensive Associate and Bachelor degree programs in Veterinary Nursing. Our team play a crucial role in teaching and mentoring students throughout the year, shaping the future of veterinary care. As a member of our university staff, you'll enjoy a generous benefits package that includes medical, dental, and vision insurance, paid time off, and retirement contributions. Join us and be part of a community dedicated to excellence in veterinary medicine and education!
The starting pay for this position ranges from $17 - $19 an hour, based on experience and skills.
What We’re Looking For:
Education and Experience
Qualified candidates will need:
- High School Degree/GED
- Three (3) years of Clerical experience in a medical clinic/veterinary office or related customer service experience
Skills Needed:
- Personable with people
- General Computer Skills
- Above average Customer Service skills
- Proficient Data Entry skills
- Cash Handling experience
- General cleaning
- Multi-tasking
- Effective Communication Skills
Additional Information:
- To learn more about Purdue’s benefits summary CLICK HERE
- Purdue will not sponsor employment authorization for this position
- A background check will be required for employment in this position
- FLSA: Non-Exempt (Eligible For Overtime)
- Retirement Eligibility: Non-exempt Defined Contribution Plan