Job Summary
Job Title: LEAD Student Peer Coach – Student Service
Division: Student Life
Department: Leadership and Professional Development
Compensation Hours/Week
$10.00/hour Weekly average, approximately 6-8 hours per week
Required hours may include days, evenings, and weekends
Employment Summary
The Division of Student Life is committed to making every experience at Purdue University a learning opportunity for students. Employment within our division provides you with the opportunity to work with other great students and leaders. As part of your employment, we incorporate the Leadership and Professional Development Competencies and the Steps to Leaps Learning Pillars into your learning and performance management experience to ensure you are building the skills employers want. Purdue Student Life develops welcoming communities that engage and support students while enabling individuals to flourish on their unique and personal path.
Job Description
The primary role of the LEAD Student Facilitator position is supporting other students in their leadership development by coaching Purdue students in need of on-demand support for addressing issues, planning, decision-making, or resolving conflict in their leadership or teamwork roles. Coaches will be paid for mandatory training, and at times when they have open appointment slots during their scheduled work time they may also collaborate with LEAD staff to develop and/or test new curricula or workshop materials, prepare and/or make presentations, and engage in leadership professional development. The goal of this position is to give students valuable real-world experience leading peer professional development opportunities in a professional and flexible environment. This position should work 6-8 hours per week during the semester. Those hours may be worked in any combination, at the discretion of the direct supervisor, but generally Coaches are expected to work in the office in KRACH 336, whether their coaching appointments are in person, virtual, or unfilled. LEAD Peer Coaches must be reliable, confident, responsible, and flexible. They must also be empathetic and able to communicate effectively. Federal Work Study is not required.
Qualifications and Responsibilities
Qualifications
- High school diploma or equivalent and minimum of two semesters of college coursework successfully completed
- Must be actively enrolled at Purdue University or Purdue Global
- Strong interpersonal and communication skills, both verbal and written
- Confidence in front of peers (individual and group)
- Ability to present to small or large audiences
- Flexible and dependable with a strong attention to detail
- Problem solving, logic and reasoning skills
- Customer service oriented
- Ability to multi-task and work within deadlines
- Ability to work with various stakeholders
- Ability to work independently and with a team
- Be timely and organized
- Required: at least one semester completed as a student at Purdue
- Preferred: participation in at least one LEAD program or workshop
Position Responsibilities
- Engage in professional development to improve leadership and coaching skills
- Hold weekly office hours in LEAD department
- Manage schedules in BoilerConnect
- Participate in assessment data collection, analysis, and reporting
- Report activities on a weekly basis
- Maintain safety and risk management standards of the department
- Exhibit friendliness, diplomacy, and tact in responding to LEAD stakeholders
- Maintain confidentiality and exhibit professional conduct when handling sensitive information
- Responsible for all scheduled shifts (based on class/exam schedules for the semester)
- Other duties as assigned when coaching hours remain unfilled or booked students do not show
Core Competencies
Transferable Skill Development:
Students employed in this role will develop and demonstrate a number of transferable skills essential for future employment success and be reviewed on these skills in their performance evaluation.
Communication (Verbal, Written, Non-Verbal, Listen & Observe, Summarize & Distill Information)
- Demonstrate professional verbal communication in all interactions
- Demonstrate enthusiasm; engage and connect with customers to promote excellent customer experience
- Verbally communicates to staff on situations that may arise due to problems
- Written communication to complete accurate food usage records and food temperatures according to established procedures
Ways of Thinking (Systems Thinking & Planning, Reflective & Analytical Reasoning, Idea Generation, Decision Making, Problem Solving, Ethics)
- Utilize policies and knowledge to proactively make decisions and solve problems for area assigned
- Develop new or novel ideas through critical thinking and creative processes that address issues and/or lead to change
- Understand standards and expectations for personal and professional ethical behavior
- Demonstrate knowledge of the position and operation
Collaboration (Organization Behavior & Teamwork, Appropriate & Productive Relationships, Helping Others & Working Together, Cultural Intelligence & Inclusion, Service & Social Responsibility)
- Working together with co-workers and demonstrate flexibility in a fast-paced, team atmosphere
- Establish productive relationships with customers and staff
- Acknowledge and support customers and staff with unique needs and differing backgrounds
- Work independently to complete responsibilities
- Proactively and willingly acquires new skills, tasks, procedures and projects
- Provide support to fellow team members
Self-Awareness (Self-Understanding, Continuous Learning, Initiative & Follow-Through, Personal Responsibility, Resiliency)
- Demonstrate time management skills and attention to detail
- Demonstrate initiative; Understand and respond to the various needs of customers and staff
- Maintain positive attitude and enthusiasm in times of ambiguity and peak time of demand
- Complete work independently in an efficient time manner
- Demonstrate dependability and responsibility within operation
- Demonstrate punctuality by always being on time to each shift