Job Summary
The Manager of Quality and Operational Resilience leads the continued development, implementation, and sustainment of Purdue University's comprehensive Operational Resilience Program. This role is responsible for establishing and overseeing an enterprise-wide Business Continuity Program that integrates academic continuity, research resilience, emergency management, crisis preparedness, and IT disaster recovery, while also supporting the implementation and expansion of ISO management systems and continuous improvement initiatives.
Serving as a strategic leader, the Manager partners with colleges, administrative units, and central functions to strengthen the university's ability to prepare for, respond to, recover from, and adapt to disruptions. The role drives alignment among Academic and Administrative Business Continuity, Emergency Preparedness, Environmental Health and Safety, IT Disaster Recovery, Information Security, and Enterprise Risk Management programs to ensure a coordinated and consistent approach to resilience.
The Manager develops governance frameworks, facilitates business impact analyses (BIAs), risk assessments, continuity exercises, and resilience planning activities, and promotes a culture of preparedness, compliance, and continuous improvement across the institution. Through both strategic leadership and hands-on execution, this position manages complex cross-functional initiatives, supports audit readiness, and enhances Purdue University's ability to achieve its mission despite evolving risks and challenges.
At Purdue, you'll find unrivaled opportunities to contribute to meaningful work, collaborate across disciplines, and help shape innovative solutions that create lasting impact for the university community and beyond.
Responsibilities Include:
- Lead the continued establishment, oversight, enhancement, and maturation of Purdue University's enterprise Business Continuity Program.
- Develop and implement strategies that strengthen operational resilience across academic, research, administrative, and support functions.
- Integrate and align academic continuity, research resilience, emergency management, crisis preparedness, and IT disaster recovery planning efforts.
- Partner with colleges, administrative units, and central functions to establish consistent resilience practices, governance structures, and preparedness expectations.
- Facilitate Business Impact Analyses (BIAs), risk assessments, resilience assessments, and related planning activities to identify critical functions, dependencies, recovery requirements, and organizational risks.
- Design, coordinate, facilitate, and evaluate tabletop exercises, simulations, continuity exercises, and other preparedness activities to validate plans and improve organizational readiness.
- Develop and maintain resilience-related policies, standards, procedures, frameworks, and governance processes.
- Create metrics, dashboards, reports, and executive presentations that communicate program maturity, compliance status, risks, and resilience outcomes.
- Support alignment with Enterprise Risk Management objectives, institutional priorities, regulatory requirements, and industry best practices.
- Support the implementation, maintenance, and continuous improvement of enterprise-wide ISO management systems and related quality initiatives.
- Coordinate and facilitate internal and external audits, ensuring readiness for ISO surveillance, certification, and recertification activities.
- Lead cross-functional projects and initiatives involving diverse stakeholder groups across the university.
- Influence, advise, and guide stakeholders on resilience, business continuity, compliance, quality, and risk management requirements.
- Identify opportunities for continuous improvement and recommend strategies that strengthen organizational preparedness, recovery capabilities, and operational effectiveness.
- Support enterprise operational resilience, quality, compliance, risk management, and related initiatives through additional duties and special projects as assigned.
What We're Looking For:
Required:
Education and Experience:
- Bachelor's degree in Business Administration, Emergency Management, Risk Management, Organizational Leadership, Public Administration, Information Technology, or a related field.
- Six (6) years of progressively responsible experience in operational resilience, business continuity, disaster recovery, emergency management, enterprise risk management, quality management systems, governance, compliance, or a related field.
- Experience conducting or facilitating Business Impact Analyses (BIAs), risk assessments, continuity planning, resilience assessments, and preparedness exercises across complex and decentralized organizations.
- Experience leading or coordinating enterprise-wide programs, initiatives, or projects involving multiple stakeholder groups and organizational units.
Skills Needed:
- Demonstrated experience designing, implementing, and sustaining business continuity, disaster recovery, emergency preparedness, and operational resilience programs.
- Experience with management system standards and frameworks such as ISO 22301 (Business Continuity Management), ISO 9001 (Quality Management), or comparable governance and compliance frameworks.
- Strong understanding of risk management principles, continuity planning methodologies, and resilience best practices.
- Proven ability to influence and align stakeholders across varying organizational levels and functions.
- Strong program and project management skills, including coordination of complex, cross-functional initiatives.
- Analytical mindset with the ability to assess risk, evaluate data, identify trends, and support informed decision-making.
- Excellent written, verbal, facilitation, and presentation skills, including experience communicating with senior leadership and executive stakeholders.
- Ability to translate complex requirements into practical, scalable, and sustainable solutions.
- Strong organizational, problem-solving, critical-thinking, and decision-making skills.
- Self-motivated with the ability to lead both strategically and operationally in a dynamic environment.
What is Helpful:
- Master's degree in Business Administration, Emergency Management, Risk Management, Public Administration, Organizational Leadership, or a related field.
- Professional certifications such as:
-
- MBCP (Master Business Continuity Professional)
- CBCP (Certified Business Continuity Professional)
- MBCI (Member of the Business Continuity Institute)
- CBCI (Certificate of the Business Continuity Institute)
- CEM (Certified Emergency Manager)
- ISO 22301 Lead Auditor, Lead Implementer, or Internal Auditor
- ISO 9001 Lead Auditor, Lead Implementer, or Internal Auditor
- Experience supporting ISO-certified management systems and audit programs.
- Experience in higher education, healthcare, government, research institutions, or similarly complex and decentralized environments.
- Experience conducting enterprise-wide risk assessments, continuity exercises, and resilience program maturity assessments.
- Strong program management, project management, or organizational change management experience.
- Experience working with Enterprise Risk Management (ERM) frameworks and governance models.
Additional Information:
- To learn more about Purdue’s benefits summary CLICK HERE
- Purdue will not sponsor employment authorization for this position
- A background check will be required for employment in this position
- FLSA: Exempt (Not Eligible for Overtime)
- Retirement Eligibility: Defined Contribution Waiting Period
Career Stream
Professional 4
Pay Band S075
Job Code #20002088
Purdue University is an equal opportunity/equal access university.