Job Summary
Employment Summary
The Division of Student Life is committed to making every experience at Purdue University a learning opportunity for students. Employment within our division provides you the opportunity to work with other great students and leaders. As part of your employment, we incorporate the Leadership and Professional Development Competencies and the Steps to Leaps Learning Pillars into your learning and performance management experience to ensure you are building the skills employers want.
Job Description
The primary role of the Student Office Staff position supports the operating functions of the Smalley Center main office and provides face-to-face customer service with students, parents and campus constituents. The goal of this position is to give students valuable real-world experience in an office environment while learning the housing process for residence halls. This position should work 8-12 hours per week during the current semester. Those hours may be worked in any combination, at the discretion of the direct supervisor. The SOS position must be reliable, organized, responsible, and flexible. They must also be ambitious, detail-oriented, creative, and driven.
Core Competencies
Transferable Skill Development:
Students employed in this role will develop and demonstrate a number of transferable skills essential for future employment success and be reviewed on these skills in their performance evaluation.
Communication (Verbal, Written, Non-Verbal, Listen & Observe, Summarize & Distill Information)
• Demonstrate professional verbal communication in all interactions
• Demonstrate enthusiasm; engage and connect with customers to promote excellent customer experience
• Verbally communicates to staff on situations that may arise due to problems
• Written communication
Ways of Thinking (Systems Thinking & Planning, Reflective & Analytical Reasoning, Idea Generation, Decision Making, Problem Solving, Ethics)
• Utilize policies and knowledge to proactively make decisions and solve problems for area assigned
• Develop new or novel ideas through critical thinking and creative processes that address issues and/or lead to change
• Understand standards and expectations for personal and professional ethical behavior
• Demonstrate knowledge of the position and operation
Collaboration (Organization Behavior & Teamwork, Appropriate & Productive Relationships, Helping Others & Working Together, Cultural Intelligence & Inclusion, Service & Social Responsibility)
• Working together with co-workers and demonstrate flexibility in a fast-paced, team atmosphere
• Establish productive relationships with customers and staff
• Acknowledge and support customers and staff with unique needs and differing backgrounds
• Work independently to complete responsibilities
• Proactively and willingly acquires new skills, tasks, procedures and projects
• Provide support to fellow team members
Self-Awareness (Self-Understanding, Continuous Learning, Initiative & Follow-Through, Personal Responsibility, Resiliency)
• Demonstrate time management skills and attention to detail
• Demonstrate initiative; Understand and respond to the various needs of customers and staff
• Maintain positive attitude and enthusiasm in times of ambiguity and peak time of demand
• Complete work independently in an efficient time manner
• Demonstrate dependability and responsibility within operation
• Demonstrate punctuality by always being on time to each shift
Experience
Qualifications
• High school diploma or equivalent
• Must be actively enrolled at Purdue University or Purdue Global
• Strong interpersonal and communication skills, both verbal and written
• Flexible and dependable with a strong attention to detail
• Problem solving, logic and reasoning skills
• Customer service oriented
• Ability to multi-task and work within deadlines
• Ability to work independently and with a team
• Be timely and organized
Position Responsibilities
• Maintain safety and risk management standards of the department
• Exercise accountability for proper handling and security of all issued keys, safe access, etc.
• Exhibit friendliness, diplomacy, and tact in responding to customers
• Handle emergency situations and prioritize responsibilities while continuing to provide the highest level of customer service
• Maintain confidentiality and exhibit professional conduct when handling sensitive information
• Serve and participate on committees within the division to provide feedback from a student lens
• Present ideas to division senior leadership as identified
• Responsible for all scheduled shifts (based on class/exam schedules for the semester)
• Must attend all scheduled staff meetings to gain and/or share pertinent information
• Other duties as assigned