Student Support Specialist

About Our Opportunity:

This position will work in a hybrid capacity with a combination of onsite (80%) and remote (20%) work.

The Student Support Specialist is committed to helping Purdue students reach their fullest potential both in and out the classroom.  This position assists and empowers students with the challenges (personal, academic, financial) they may encounter as students, so they are better able to engage in a positive learning experience while at Purdue and beyond.  

The goal of the Student Support Specialist is to foster student development and clarification of academic, professional, and personal goals as well as assess student needs and match those needs with the appropriate University resources. This position focuses on being available to see students who walk in, call or email the Dean of Students, Main office. 

The Student Support Specialist exercises critical and analytical thinking skills to problem solve and address student concerns. Responsible for providing consultation for students, staff, faculty, and parents as well as outreach to the campus community. In addition to providing direct service, the student support specialist engages in intentional and continuous efforts to improve service to students, which includes improving internal processes and procedures.

What We're Looking For:
Required:

• Bachelor’s Degree.
• Two years of professional experience providing individual assistance to students/clients, coordinating services, or related role.
• Effective rapport building and strong interpersonal skills including excellent written, oral and presentation skills. 
• Demonstrated ability to exercise good judgment and discretion in analyzing and resolving private and sensitive situations with minimal supervision. 
• Evidence of strong organizational skills and ability to complete multiple tasks in a busy environment. 
• Ability to grasp knowledge of policies and procedures related to different aspects of student services. 
• Sensitivity to and appreciation of cultural, political, and geographical differences, with the ability to work well with a diverse student body. 
• Ability to establish and maintain effective collaborative relationships with campus departments, student groups and colleagues. 
• Knowledge of college-student development issues and commitment to student service with a vested interest in staying abreast of research in the field of academic and student affairs. 

Preferred:

• Master’s Degree in higher education, college student development, student affairs counseling, student personnel services, or related field.
• Experience serving on a student support team in an educational setting.

Additional Information: 

• This is a 10-month, academic-year position with working months while class is in session. 
• To learn more about Purdue’s benefits summary CLICK HERE
• Purdue will not sponsor employment authorization for this position  
• A background check will be required for employment in this position 
• FLSA: Exempt (Not Eligible For Overtime) 
• Retirement Eligibility:  Defined Contribution Waiting Period 
• Purdue University is an EOE/AA employer. All individuals, including minorities, women, individuals with disabilities, and veterans are encouraged to apply