TALENT SHARE OPENINGS

Call Center Agent (30-40 needed)
Agents working in the Information Center answer incoming calls with questions related to the University impact and functions around COVID-19.  Calls may be from students, faculty, staff, parents, community members, media and others.  Agents will largely utilize the Protect Purdue website to answer questions, with support from call center supervisors.  Agents will need the ability to work in a quiet space during call shifts and have access to a laptop or desktop with a reliable internet connection.  Agents will be provided with a headset and computer software to run their remote call line.  At times, the COVID-19 Information Center is utilized to conduct outgoing calls to different student populations for a variety of reasons.  Call center supervisors may also be assigned outgoing calls to students depending on the timeline and population size.  Supervisors should be comfortable calling students following a script, and documenting interactions as instructed by University leadership.
   
Skills:

  • Comfortability following University messaging.
  • Calm demeanor and ability to de-escalate situations when needed.
  • Ability to ask for help from supervisors when needed and providing follow up to callers when appropriate.
  • Training will be provided by call center supervisor(s) to call center agents.  Two options will be offered prior to July 10th and each training would be scheduled for approximately two hours.  Agents only need to attend one of the two trainings. Ongoing support will be provided by call center supervisor(s).
    Hours: 3 hour shifts 2-3 times per week     Location: Remote

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Call Center Supervisor (5 needed)
Supervisors in the COVID-19 Information Center support call center agents in their work to answer questions and supply information to callers utilizing Slack for real-time communication.  The COVID-19 Information Center is currently open from 8:00 a.m. – 5:00 p.m. ET. Callers range from students, parents, faculty, staff, media, and community members.  At times, supervisors may be transferred calls from agents if they are dealing with a particularly challenging situation or the caller requests to speak with a supervisor. At times, the COVID-19 Information Center is utilized to conduct outgoing calls to different student populations for a variety of reasons.  Call center supervisors may also be assigned outgoing calls to students depending on the timeline and population size.  Supervisors should be comfortable calling students following a script, and documenting interactions as instructed by University leadership.
   
Skills:

  • Resourceful individuals who are comfortable navigating complex or ambiguous information.
  • Ability to keep up with information and announcements shared by the University and take time to fully understand guidelines while also understanding when further clarification is needed before arriving at an answer for a caller.
  • Ability to become comfortable with the use of Slack and respond quickly to an agent with a question as well as utilize provided software and headsets to complete the responsibilities of the role.

Training will be provided by existing call center supervisor(s) to incoming call center supervisors.  Two options will be offered prior to July 10th and each training would be scheduled for two hours.  Supervisors only need to attend one of the two trainings. Ongoing support will be provided by current call center supervisor(s).
Hours: 3 hour shifts; 2-3 times per week       Location: Remote
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Student Account Specialist - Teller and Installment Plans
Responsible for maintaining a high level of customer service. Serve as main payment processor for in-person and mail payments. Handle processing departmental cash and check deposits daily. Answer a wide variety of questions on fee assessment, payment processes and methods, aid disbursement and other general questions. Convey University and Federal regulatory policies and procedures to students, parents, outside agencies and other University Departments. Responsible for managing the Bursar student account delinquency portfolio by providing planning and coordination of registration cancels, dunning notices, and phone contacts on unpaid student accounts. Responsible for processing and monitoring students on the Installment Plan(s). Serve as a resource for conveying university policies and procedures to students, parents, walk-in traffic, and other university departments.

Skills:

  • Must have the ability to understand federal laws/regulations and University policies and be able to explain to students/parents.
  • Must have good oral/written communication skills.
  • Need to have good personal computer skills and knowledge of Outlook/software, office equipment.
  • Must be have good accounting and account reconciliation skills. Will be required to calculate and give accurate financial information on student records.
  • Knowledge of administrative and clerical procedures and systems, file management and records, forms and other office procedures and terminology required.
  • Knowledge of Microsoft Word, Excel, Outlook and PowerPoint required. Knowledge of SAP preferred.
  • Demonstrated customer service focus
  • Demonstrated ability to provide directions and information, including important events, decisions, and changes, and answer questions accurately, professionally, tactfully and in a timely manner.
    Hours - 40/week Location- Onsite
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Online Program Coordinator
Support online students and faculty in the online programs for Purdue Polytechnic Institute (PPI). This includes but is not limited to onboarding new students, timely student registration, student communication, problem solving, working with teams across Purdue Online and other campus partners/stakeholders such as the Offices of the Registrar and Bursar, Financial Aid, Dean of Students, Graduate School, program leads/chairs, and programmatic support and administrative duties. Coordinate with faculty, administrative lead and program managers to ensure programs are functioning successfully and that appropriate information is shared.
   
Skills:

  • Ability to securely access shared files/folders using VPN
  • University experience, especially with Purdue University system tools such as Banner, Cognos, Slate, Sharepoint, UniTime, etc.
  • Professional experience in a service-oriented environment
  • Organization
  • Time management
  • Problem solving
  • Student support services
  • Distance learning technologies
  • Working with departments on campus
    Hours: 25-35       Location: Remote
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Video Producer
Film, edit, review, and distribute video for credit courses, non-credit courses, MOOCs, social media, promotion, and events by working directly with subject matter experts including instructional designers and faculty. Scope, intake, and manage complex media projects ensuring goals and deadlines are met.

Skills Required:

  • Experience filming and editing green screen footage
  • Experience with creative software (creative cloud or equivalent)
  • Knowledge of post-production video editing for instructional and or promotional use
  • Produce individual and team projects start to finish
  • Video content management systems, project management software, and office productivity software
  • Strong written, verbal, and interpersonal skills
    Hours- 40      Location- Onsite
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Instructional Designer
Collaborate with faculty to design online/hybrid courses. Develop and deploy digital course content in a learning management system. Recommend and coordinate integration of teaching and learning technology tools.

Skills Required:

  • Expertise in applying learning theory and pedagogy to develop instructional design strategies
  • Knowledge and application best practices using technology for teaching and learning
  • Multimedia development and Web conferencing
  • Web conferencing
  • Learning management systems
  • Social networking
  •  online collaborative tools
  • mobile solutions for education
    Hours- 40  Location- Onsite
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Financial Aid Peer Counselor
The Peer Counselor will handle a wide variety of questions and must have a broad a base of knowledge and understanding of the entire office procedure and policy, and of Federal, State, and institutional financial aid regulations. The Peer Counselor is expected to be able to effectively communicate with students, parents, other DFA and University staff members via phone, in person and in writing.

Skills Required:

  • Strong written and verbal communication skills.
  • The ability to analyze and interpret data.
    Hours: 40/week  Location: Remote (Some of the required training will need to occur on-site)
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Full Stack Developer

Develop, create and modify teaching and learning applications. Prepare logical database/file design and physical, graphic or technical design of new projects. Analyze users’ needs and then design, test, and develop applications to meet those needs

Skills required:

  • Back end and Front end Technologies
  • Databases
  • HTML5, CSS, JavaScript, react, bootstrap, JQuery, Angular, or D3
  • Developing applications
  • ASP.NET, Python, Ruby, or Java
  • Understand version control systems
    Hours: 40/week  Location: Remote
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Drupal Web Developer
Drupal Web Developer is responsible for coding a mobile first website using PHP, HTML and JavaScript to create Drupal templates and integrate the Drupal 8 CMS with third party systems leveraging RestAPI technologies

Skills Required:

  •   Proficiency with PHP7; HTML5; CSS3; JavaScript;
  •   Familiarity with Drupal, WordPress, or other content management systems
  •   Understanding of Git, Composer and other development best practices
  •   Experience developing and customizing Drupal themes and components; headless or decoupled Drupal
  •   Familiarity with JavaScript frameworks such as Angular, React, Ember, or Vue
  •   Strong adherence to security and performance best practices
  •   Understanding of WCAG 2.0 Level AA accessibility coding requirements

Hours: 40/week  Location: Remote
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Program Administrator- Non-credit Programs Oversee Set up of new programs and on-going administrative support

Skills Required:

  • Experience with Microsoft Excel, Purdue Financial policies, and procedures
  • Ability to work with a wide range of individuals across many colleges and departments at Purdue including ITaP
  • Ability to communicate effectively verbally and in writing
    Hours: 40/week  Location: Remote

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CRM coordinator
Create, maintain, and utilize a CRM to support the Business Development opportunities in Purdue Online. We will begin with a free version, and transfer to Salesforce if the option becomes available.

Skills:    

  • Ability to implement CRM functions such as email
  • Customer data
  • Track responses
  • Create reports
    Hours: 15    Location: Remote

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Educational Technology Consultant
Consult with faculty to solve problems or issues they encounter using Purdue’s centrally-supported technology tools within the context of their classes. Serve as the highest level of problem escalation for teaching and learning tools. Work with vendors to resolve complex issues with instructional tools. Provide product enhancement recommendations to campus support partners and Vendors. Participate in the testing of all product releases or bug fixes prior to installation into production. Communicate to faculty, staff, and students when these enhancements, improvements, or fixes have been installed.

Skills Required:

  • Learning management system knowledge
  • Ability to work independently and or as part of a team
  • Presentation skills,
  • Ability to articulate technical terms and analytical outcomes
  • Visual aids such as graphs
  • Charts and executive summaries

Hours: 40    Location: Remote
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Business Development and Marketing
Prepare subject matter (course descriptions) based on known corporate needs and respond to specific information requests from corporate and commercial entities under the guidance of the unit Director. Research opportunities to cobrand products and develop affinity relationships.

Skills Required:

  • Project management
  • Interpersonal skills for outreach to corporate customers
  • Digital Marketing
  • Graphic
  • Communication
  • Presentation Development
  • CRM Knowledge
    Hours: 40    Location: Remote
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Support Specialist
Deliver problem-solving support for all enterprise teaching and learning tools and services, resolving problems with the uses of instructional technology beyond the scope of the first-tier help desk.

Skills Required:

  • Ability to manage time in a rapid work-flow environment
  • Ability to work in one-to-one and small group situations with faculty and administrative staff.
  • Initiative
  • Empathy to help customers with a wide range of skill levels
  • Problem Solving.
  • Verbal
  • Written   
  • Ability to analyze and solve problems
    Hours: 40    Location: Remote
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Market Analyst (Institutional Data Analytics+ Assessment)
Complete market research on potential online programs. Assess the job market, degree conferrals, and competing programs.

Skills Required:

 

  • Curiosity and problem solving skills
  • Data analysis skills
  • Willingness to learn Burning Glass - an online query tool
  • An understanding of academic degree programs
    Hours: 20 hours/week  Location: Remote

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Educational Technologist
Investigate instructional needs at Purdue. Work with faculty, staff, and students to identify gaps in available teaching and learning technologies offered at the University. Lead exploration and research of potential technologies or tools that may fit identified instructional gaps and needs.

Skills required:

  • Ability to learn new technologies and processes rapidly
  • Ability to meet deadlines
  • Able to apply research methodologies to instructional technology evaluation
  • Self-motivation, hard worker, and determined
    Hours: 40 hours/week  Location: Remote
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Online Student Lifecycle Analyst (Institutional Data Analytics+ Assessment)
Design a series of reports and dashboards to monitor students enrolled in online programs through their time affiliated with Purdue - from lead generation, enrollment, registration, retention, to graduation.

Skills Required:

  • Curiosity and problem solving skills
  • Data analysis skills
  • Familiarity with BI tools - Cognos and Tableau strongly preferred
  • An understanding of academic degree programs
    Hours: 40 hours/week  Location: Remote

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Financial Aid Administrator
Responsible for oversight of the DFA Scholarship Database to include payment transaction processing, user upkeep, training, and trouble-shooting. General fund administration to include setting up new accounts, closing inactive funds, and obtaining and scanning source documentation. Runs daily and weekly reports to monitor nightly scholarship upload and tax withholdings for payments made to international students.

Skills Required

 

  • Bachelor’s degree
  • Experience with Financial Aid and funds management.
  • Strong writing, attention to detail and communication
    Hours: up to 40 Location: Remote 

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Front End Developer
Design, create and modify teaching and learning applications. Design wireframes, production quality mock-ups, and clickable prototypes as well as production-ready graphics and interfaces for current and new teaching and learning applications. Ensure projects incorporate all stakeholder requirements, employ best practices in user interface, navigation, usability, accessibility, search engine optimization, and works in all browsers on all devices.

Skills Required:

  • Front-end technologies
  • HTML5
  • CSS
  • Javascript
  • React
  • Bootstrap
  • JQuery, Angular, or D3.
  • Graphic design and visual design technologies of Adobe Photoshop, Adobe Illustrator, etc
  • Understanding of version control systems
    Hours: up to 40  Location: Remote
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    Quality Analyst
    Seeking testers to evaluate the functionality of online learning materials. QA testing will be performed on newly developed courses prior to launch. Regression testing or reevaluation may be performed on existing courses as they migrate to a new learning platform. Feedback loop desired, testing team will have the opportunity to enhance processes over time. Must have the ability to work independently as well as part of a team.

    Skills Required:
  •  Ability to access and navigate learning platform
  • MS Word
  • Outlook or other reliable email/calendaring application
  •  Strong communication skills
  • Knowledge of SDLC process preferred but not required
  • Experience talking online courses on various platforms/from various institutions or providers preferred but not required
    Hours: 15-25   Location: Remote

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Front End Web Developer

Help the College of Veterinary Medicine in developing several projects using WordPress or Cascade.

Skills Required:

  • WordPress and/or Cascade
  • PHP7
  • HTML5/CSS3
  • Boostrap
  • JavaScript/Jquery
  • WCAG 2.0 requirements
  • Strong understanding of and adherence to security & performance best practices
    Hours: 40 hours/week  Location: Remote